SEFCU Text Banking

Overview

OMG, this is easy!

Feel like your finances are controlling you? Tired of managing your money the same old way? Take control of your financial life with SEFCU Text Banking.

 

Text message bubble with a piggy bank inside
Safe and Secure

Features & Benefits

Simple and Secure

SEFCU Text Banking lets you check your balance  from your mobile phone in an instant, without taking the time to log into online banking. Text Banking makes banking on your terms easy – while you’re out shopping you can check to see if you have enough money to buy those shoes or during your favorite TV show you can check to see if your paycheck posted. 

Best of all, Text Banking is free*, secure, and allows you to manage your accounts wherever and whenever you want.

Review the following information to learn how SEFCU keeps your information safe when using Text Banking:

  • Text Banking can be activated by logging into the Mobile app or online banking and clicking on Settings > Contact > Mobile. Have your phone in your possession.
  • To ensure the security of mobile Text Banking, an activation code is sent to the phone being registered and must be verified in order to use the service. This prevents the possibility of text alerts being sent to the wrong phone number.
  • Text messages will never contain full account numbers or confidential information.
  • You can unenroll from Text Banking at any time from the phone that is registered or by clicking "Settings > Contact > Mobile and toggling the button off. (You may need to click the "More" button to find "Settings" depending on how you have personalized your Dashboard.) section of online banking.
  • SEFCU will never send text messages to your phone requesting your debit card number, account number, Social Security Number, or any other private information.
  • To ensure the safety of your account information, text messages should be deleted after viewing them.
no fees

 

Tip: Log into online banking via desktop, click "Widget options" (you may need to click "More" depending on how you have personalized your Dashboard), the "Contact." In the Mobile section check the "I Would Like to Receive SMS Text Messages to this Number" and "Enable Text Banking."

 


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SMS Banking FAQs

How secure is Text Banking?
SEFCU Text Banking is secure and enrollment is completed behind the secure login of online banking. Text messages will never contain information about you and will never contain full account numbers.

Will I be charged for Text Banking?
SEFCU does not charge a fee for Text Banking, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you have questions about any text message rates that may apply.

Will Text Banking work on my phone?
If you have text messaging enabled with your mobile carrier and your carrier is supported by SEFCU, Text Banking will work on your cell phone. Please check with your mobile carrier if you are unsure.

Which carriers does SEFCU Text Banking support?
SEFCU's Text Banking service works on all major mobile providers in the U.S. The following lists some, but not all, of the carriers that support this service: 

  • AT&T
  • Alltel 
  • Cellular One Dobson 
  • Nextel 
  • Sprint 
  • T-Mobile 
  • Unicel 
  • U.S. Cellular 
  • Verizon Wireless 
  • nTelos


How do I enroll in SEFCU Text Banking?
Log into online banking and click Settings > Contact > Mobile. (You may need to click the "More" button to find "Settings" depending on how you have personalized your Dashboard.)  In the Mobile section check the "I Would Like to Receive SMS Text Messages to this Number" and "Enable Text Banking."

Do I have to be enrolled in online banking to use SEFCU Text Banking?
Yes, online banking is required to use Text Banking.

How do I deactivate SEFCU Text Banking?
You can turn off Text Banking logging into the Mobile app and clicking "Settings > Contact > Mobile and toggling the button off. (You may need to click the "More" button to find "Settings" depending on how you have personalized your Dashboard.)

Why do I need to verify my phone?
Verifying your phone is a one‐time step and ensures the correct phone number is established.

Where do I find my activation code?
During setup you will receive a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.

Can I come back later to enter my activation code?
Yes. If you experience difficulties, we recommend that you go through the set up process again to obtain a new code.

What do I do if I still have not received my code?
It may take several minutes to receive your code. If you feel you have waited long enough, you can click the "Resend it" link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered the correct mobile number during setup.

Can I get balances on all my accounts?
Yes. When you text "BAL" you will receive the balances for all your accounts. 

What commands or keywords can be used?
Use any of the following commands/keywords: 

  • BAL: Returns balance information for each account that you have not “hidden” within Online or Mobile banking
  • BAL CHK: Returns balance information for each checking account that you have not “hidden” within Online or Mobile banking
  • BAL INV: Returns balance information for each investment account that you have not “hidden” within Online or Mobile banking
  • BAL LOAN: Returns balance information for each loan account that you have not “hidden” within Online or Mobile banking
  • BAL SAV: Returns balance information for each savings account that you have not “hidden” within Online or Mobile banking

 
Are keywords case sensitive?
No, keywords are not case sensitive. For example, you can type “help” or “HELP.”

What is the number I should use to send the keywords?
Once you have activated Text Banking,  text one of the commands above to 365247.

How long does it take to get a text message?
You'll normally receive a text message response within one minute. Exact timing will depend on your mobile service provider.

Is there a password needed for SEFCU Text Banking?
You do not need a password to access your account information via text message.

I have a new mobile phone number. Can I change or add my number online?
Yes. Log into online banking via desktop, click "Settings > Contact > Mobile.:  (You may need to click the "More" button to find "Settings" depending on how you have personalized your Dashboard.)Under Mobile enter the phone number where you'd like to receive texts.

Is it possible to stop the weekly account balance notifications?
Yes. Log into online banking via desktop, click "Settings > Notifcations > Alerts.  (You may need to click the "More" button to find "Settings" depending on how you have personalized your Dashboard.) Then toggle the buttons on/off depending on what alerts you'd like to receive. 

Can I get a text alert when my primary account balance falls below a certain amount?
Yes. First, go to the mobile banking page, select the low balance alert checkbox and choose a dollar amount from the drop down field (e.g., $200). Thereafter, you will receive a low balance text alert when your primary account balance falls below this specified dollar amount. Balances are checked three times a day.

I have two SEFCU member numbers. Can I use Text Banking with both accounts?
Yes, you may set up more than one account with Text Banking. 

 

Text Banking

OMG, this is easy!

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More to think about...

* Wireless carrier rates may apply.
** Must be enrolled in online banking to use the app.