Self Service

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If you have a question related to your account, please email [email protected] or you can use Live Chat. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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SEFCU Wealth Management Services Presents - Marriage: Entering a New Investment Life

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There are a lot of issues that couples need to think about when tying the knot – wedding preparations, family, and, of course, finances. Addressing personal finance and investment issues before the big day may help improve your odds of being together years later. Keep reading for some financial issues that you might consider when embarking on a matrimonial journey.

SEFCU Wealth Management Services Presents – Build a Solid Financial Foundation

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Creating a solid financial foundation can help investors stay focused no matter how the markets are performing.

When the markets and the economy are behaving badly, as they tend to do from time to time, it's easy to feel helpless. But creating a solid financial foundation can help you gain control of your investments and possibly avoid mistakes that can sabotage your portfolio.

Methods to transfer funds

Option 1: Two People with SEFCU Accounts
Sending money between two SEFCU accounts is the quickest, easiest, and most secure way to transfer money. Funds can be transferred instantly anytime and anywhere with:

Extended Member Solutions Center hours

We are ready to assist with any questions you may have about the System Upgrade. See below to view extended Member Solutions Center hours.

 

Dates


Monday, April 22 – Friday, April 26: 7 a.m. – 8 p.m.


Saturday, April 27: 8 a.m. – 4 p.m.

Joining SEFCU

Interested in becoming a SEFCU member? There are many ways you can be eligible for membership, so we have provided an eligibility quiz and application to get you started. It's easy and will take you less than two minutes. Becoming a member of SEFCU is not nearly as exclusive as you might think!

Get started

Enroll in eStatements through SEFCU Mobile Banking

Follow these simple instructions below.


  1. Sign into the  Mobile app and tap  the menu next to “Accounts” on your account screen.
  2. Click on “eStatements.”
  3. Scroll to the bottom of the agreement and disclosure page and click “Submit.”
  4. Congratulations, you’re now enrolled in eStatements!

The Financial Fitness Challenge: Tips for Strengthening Your Financial Health

Diet books. Fitness apps. Live-streamed exercise classes. They all tell you the same thing: Maintaining good physical health requires discipline and adherence to a few simple habits, such as eating wisely, getting enough sleep, and exercising regularly. But did you know that the same basic formula can also apply to achieving and managing financial fitness? If you're looking to shed some unwanted financial fat and build a potentially healthy financial future, all you need is a good attitude, a little bit of dedication, and a solid plan to get you on track.

Beware of Spoofed Social Security Administration Calls

Scammers are spoofing the Social Security Administration's (SSA) 1-800 customer service number to try to get your personal information. If you get a call that looks like it’s from the (SSA), think twice. Spoofing means that scammers can call from anywhere, but they make your caller ID show a different number – often one that looks credible.

5 Tips for Smart Saving and Spending

How will you spend your money in the next few months, or the next year and beyond? It's a good idea to put your goals in writing and create a spending plan that will give you enough money for every day expenses, while helping you save for your goal. Check out five tips for smart spending and saving.

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Preferred Points

When you use your SEFCU Mastercard® Credit Card you earn Preferred Points for the purchases you make. Log into SEFCU OnLine to view your Preferred Points balance and redemption options.

Earn points that can be redeemed for merchandise, gift cards, cash back*, and more! Points earned with your Mastercard never expire so you can cash them in as you go along or save up to redeem for a big reward.

Instructions for Traveling Abroad

To protect our members and fight fraud, SEFCU may limit card access in some foreign countries and states outside the continental U.S. from time to time. If you plan to travel outside the United States, please contact us at 800-727-3328 or 866-317-0335 (SEFCU Mastercard®), or 866-544-1113 (SEFCU World™ Mastercard Credit Card) to learn where card access may not be available and so your account can be noted that you are traveling.

Order Checks (personal and business)

Low on Checks?

SEFCU makes it easy to order more. Just order online, contact our Member Solutions Center, or visit any SEFCU branch.

Instructions for Online Check Ordering

  1. Log into your SEFCU OnLine account.
  2. Click on the "Additional Services" tab from the top menu.
  3. Select "Check Ordering Service" from the drop down menu.
  4. Follow the on-screen instructions to place your order.

Note: If you are ordering for the first time, please contact the Member Solutions Center or visit any SEFCU branch.

Donating Online

Protect Yourself When Donating Money Online
Donating money online is a convenient way that you can lend a hand, unfortunately it’s also a simple way for scammers to divert your money to them. Here are a few easy tips to remember to make sure your gift is sent to the intended recipient.

Give to Legitimate Charities 
Ask to see the organization’s 990 IRS Form. Charities must file this document with the Internal Revenue Service.

Type the Web Address of the Charity You’d Like to Give to 

Phishing

Scam Artists Go "Phishing" for Financial Information

Phishing is a method scammers use to obtain confidential information via the Internet, and the practice is growing. This new favorite sport of scammers comes in a convincing disguise, making it easy for recipients of phishing emails to be fooled.

How to Report Fraud

If you think you’re a victim of fraud or may have inadvertently compromised your SEFCU account, you should contact us as soon as possible. 

If you think you've received a phishing email, please forward it to [email protected] so that it can be investigated. Do not click any links within the email. If you have clicked any of the links, please call SEFCU at 800-727-3328

Creating Positive Financial Habits

Developing positive habits related to saving and spending money is an ongoing process. Not understanding your habits – especially during the holiday season – can create added expenses and stress. On average it takes about 60 days to change or create a habit, so it’s important to think carefully about what you spend your money on, especially this time of year. By following some simple tips, you can keep your holiday spending in check and develop healthy financial habits.

SEFCU’s Institute for Financial Well-Being Jumps into Summer

Since its inception, SEFCU’s Institute for Financial Well-Being has provided financial education opportunities for youth each summer, educating more than 1,500 students since 2016 about saving, budgeting, understanding paychecks, and other financial topics. 

SEFCU is bringing this program to life again this summer, with plans to deliver various education sessions throughout the state. Organizations and agencies in Albany, Schenectady, Saratoga, Rensselaer, Onondaga, Tioga, and Erie counties have committed to providing education to the youth they serve.

Phishing, Vishing, and Smishing

First there was phishing: scammers using emails to trick people into giving up confidential information. Now there’s also vishing (they con you into calling to verify information) and smishing (same idea, but they contact you via text).