Self Service

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If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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How to access tax documents using online services

If you are enrolled in SEFCU OnLine (online banking), you can access your tax documents via the Mobile app or by logging into SEFCU OnLine. Here’s how: 

SEFCU Mobile app

  1. Log into your account using SEFCU’s award-winning app.
  2. Click “more” on the bottom of the window.
  3. Select "eStatement."
  4. Locate your 10-digit account number in the blue box and select the account.
  5. Select the “eTax” option to view your latest tax documents and information.

SEFCU OnLine

HSA Eligibility

To open a Health Savings Account (HSA), an individual must be covered by a High Deductible Health Plan (HDHP). An HDHP generally costs less than what traditional healthcare coverage costs, so the money that you save on insurance can be put into your HSA.

Coin sorter locations

Do you have too many coins and not enough time? Use a SEFCU coin sorter and let us count your loose change for you. With coin sorters in many branches, just stop by and we'll do the rest. Have the funds deposited directly into your SEFCU account or exchange your coins for cash. Best of all, we have temporarily waived the 4% fee during the COVID-19 pandemic so all counted coins will be deposited right into your SEFCU account. 

Coin sorters are available at the following branches*:

Capital Region

How to Find Online Banking Login Box

Online Banking, Login, User Login, Sign In, Log in. It's referred to in different ways but we know the most important thing for many people is signing into their online banking account. If you are having a problem finding the login box, please refer to this screenshot of our homepage below.