Self Service

Can’t find what you’re searching for on our site? Then let us know by filling out this suggestion box so we can improve future search experiences on sefcu.com.

If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Specialty Accounts

SEFCU offers a variety of specialty accounts. If you are looking to open one of these accounts please bring all the documents under the checklist with you to your nearest SEFCU branch.

Estate Account

Business Overdraft Disclosure

An overdraft occurs when (a) there is not enough money in the Available Balance in your checking account at the time a transaction is presented to SEFCU for payment or authorization OR (b) there is not enough money in the Current Balance in your checking account at the time a transaction is “posted” to your account, but in either case SEFCU pays the transaction anyway.

Click here for complete disclosure.

Loan Payment User Guide

Ways to Make Loan Payments 

SEFCU offers many safe and easy ways to quickly make a loan payment including:

Know the facts about 0% financing

Before you take that 0% financing offer let us help you calculate your best financing options. In many cases, when you take advantage of 0% financing, you lose access to valuable manufacturer rebates and incentives.

Here is an example of a 0% offer compared to SEFCU.

Changing Your Name on SEFCU Accounts


Need to update or change your name? Please bring a driver's License or government-issued ID with your new name into one of our SEFCU locations. The ID must have a photo.

If you do not have a new driver’s license or government-issued ID yet, you may use your old driver’s license or government issued ID displaying your old name along with one of the following: 

Important Notice

Unfortunately, in times of crisis, scammers may attempt to take advantage of you. SEFCU will never ask you for any confidential information via non-secure email. If you receive an email from SEFCU and are unsure of its legitimacy, contact us immediately. SEFCU has not and will not be sending any communications on behalf of the CDC or WHO requesting information or to download potentially harmful applications. Beware of phone calls and/or emails claiming they are from these organizations. If you are in doubt about who has contacted you, do not provide any requested information.

Common scam resurfaces again

Beware of fraudulent text messages saying they are from [email protected] stating that “suspicious activity” was detected on their card. These messages are followed by a case number. Messages have also been received from Burns & McDonnell Credit Union.

Tax Information

Tax season is in full swing! Here is some helpful information as you prepare to file your 2020 taxes. When you file your 2020 taxes you will need to provide the date and amount of any Economic Impact (stimulus) Payments you received. This information can be found by logging into online banking or the Mobile app or reviewing previous months' statements. Search tip: Stimulus deposits were made in April/May 2020 and January 2021.

Stay Safe When Using an ATM

security tips

ATMs offer us convenient, easy access to cash especially during hours when banks and credits unions are closed; but it’s important to keep personal safety a priority when using them. Follow these tips to protect yourself and your card information while using ATMs.

How to access tax documents using online services

If you are enrolled in online banking, you can access your tax documents via the Mobile app or by logging into online banking. Here’s how: 

SEFCU Mobile app

  1. Log into your account using SEFCU’s Mobile app.
  2. Select the eStatements widget (you may need to click "More" to find eStatements, depending on how you have personalized your dashboard).
  3. Select the “Tax Documents” option from the drop down to view your latest tax documents.

Online Banking

Tips and Guidelines for SEFCU Business Bulk Deposits

Deposits may be dropped off at any branch for processing. For “same-day” processing, deposits must be received by 3 p.m. Monday through Friday and by noon on Saturday. Deposits received after these times will be posted the next business day, as will deposits made on Sunday.

In order to process your deposit quickly and accurately, please follow the guidelines below:


Checks:

Security Tip: Protect Yourself from Caller ID Fraud

Most smartphones and many landline phones are equipped with Caller ID. Unfortunately, scammers can now manipulate caller ID functionality to spoof calls. When a call is spoofed, a specific phone number will appear, even though the caller may be calling from a completely different number. For example, a call showing up as the IRS on your Caller ID, may be a scammer calling with the intent of fraudulently gaining personal information from you. But there are steps you can take to protect yourself.

Fraud Center

Keeping your accounts secure is SEFCU’s top priority, but there are also steps you can take to keep your information safe.  

Remember, SEFCU will never contact and ask you to provide

Keeping Your Mobile Device Safe

 


Security Tips


As we rely more and more on our on mobile devices for business and personal use, maintaining strong security protocols should be a top priority. It’s important to understand the two main types of mobile security – physical and data – and how you can protect your devices and your data.

Physical Threats

Non-Dividend Account Addendum Form

Please change my SEFCU share accounts to non-dividend bearing accounts. I understand that SEFCU normally pays dividends on share accounts, as reflected in account disclosures on sefcu.com, in the SEFCU Member Benefits Guide and in the SEFCU Business Benefits Guide and I am requesting that the credit union make an exception in this case.


I understand that under this arrangement my share accounts will not earn dividends and SEFCU will not be required to provide IRS information returns, including the 1099-INT.