The safety and security of members' information is the number one priority at SEFCU. To ensure that your account remains secure, SEFCU offers a number of ways to help reduce the possibility of fraud.
In cases where fraudulent credit or debit card use is suspected, SEFCU will notify members who have provided their mobile phone via text message. The message will ask members to reply “yes” or “no” to confirm if the purchase is legitimate and the text should be considered valid - not a phishing attempt.
If you haven't provided a mobile phone number, you will receive a phone call at your primary number on file, and it will be followed up by an email if you have provided your email address. As long as we have your current mobile phone number you are automatically enrolled and no action is required on your part.