Digital Landing Page

A New
Digital Banking
Experience
 

Man using smartphone

Download our new app to get started.

Apple App Download Button Android App Download Button

 

You asked. We listened. We acted.

Whether you are a fan of online banking via a desktop or you’re an avid user of the SEFCU mobile app, we’re committed to improving your digital banking experience. You deserve the best options for managing your finances quickly and conveniently, wherever and whenever you want. We’ve listened to your suggestions and are pleased to announce a new mobile app and online banking experience designed with you in mind.

This new digital banking experience has the same features and functionality that are used to today, plus new tools and services designed to make it easier for you to access and manage your money — anytime, anywhere. As always, our goal is to provide our members and small-businesses with the most convenient online and mobile experience.

For help with the New Digital Banking Experience you can reach a representative around the clock!

  • Mobile app/online banking chat 24/7
  • By phone at 1-877-820-2370: Monday – Friday 7 a.m. 7 p.m., Saturday-Sunday 8 a.m. - 4 p.m.

 

Videos

How To: Reset Your Password

How To: Text Banking

Viewing and Setting Up Snapshot

How to Add a Biller to Bill Pay

How To: Hiding/Showing Accounts

How To: Pay a Bill & Setup Recurring Payments in Bill Pay

How To: Set Up and Manage a Savings Goal

How To: Personalize Your Dashboard

New Digital Banking Coming Soon

What to Expect with SEFCU's New Digital Banking Experience

What is new and what is changing?

Digital Banking Experience: New Features

You’re Free To: Skip the Line

You’re Free To: Wine Dine and Bank Online

You’re Free To: Call Family Instead of your Financial Institution

New Features

  • Free Bill Pay
  • Access your credit report and score, and take advantage of credit monitoring and other resources with Credit Journey
  • Real-time external transfer options
  • Additional real-time alerts
  • Personalized loan offers 
  • Transaction categorization and spend analytics
  • Assess your financial wellness and set savings goals
  • Call, chat, or video chat with a representative 
  • Self-serve help content
  • Card Management (formerly called Card Controls) now available on desktop, too 
  • Transfer Funds, Popmoney®, and linked external accounts now available in the Mobile app, too 
  • Improved transaction descriptions and search filters
  • Personalize your online/mobile experience

Frequently Asked Questions

ACCOUNT ACCESS

ACCOUNT ALERTS

ACCOUNTS AND TRANSACTIONS

  • Q. Why are debit transaction descriptions different than before?
    A. For debit card purchases, transaction descriptions are simplified so the merchant name is more easily recognizable to assist you in monitoring purchases and spotting fraudulent transactions.
  • Q. I used to be able to view my account balances without signing in, why is this feature not available anymore?
    A. This feature is no longer available via iPhone/Android platforms, however there is a new feature called Snapshot that is available with our new Mobile app. If enabled, Snapshot allows you to view the balances and recent transaction history of any accounts you’d like to see. You can view Snapshot on the login screen of your app anytime without signing in.
  • Q. How do I set up Snapshot?
    A. To set up Snapshot, log into your account on the Mobile app. Then, go to Settings > Snapshot and enable the feature. Next, you can enable the accounts you’d like to view in Snapshot by toggling the appropriate accounts on.
  • Q. Why are my closed accounts visible?
    A. Previously you had hidden closed accounts so they were not visible. If you do not wish to view these accounts on the new platform, you will need to re-hide them. You have two options to hide these accounts.
    1. On the dashboard: if you hide them on the dashboard you will no longer see them on the dashboard.
    2. On the Accounts screen: If you hide an account at the account level it will no longer show in the app/online banking.

APPLE DEVICES WITH IOS 12 or OLDER

BILL PAY

  • Q. Will my Bill Pay transactions and billers need to be set up again?
    A. No. While the appearance of the Mobile app and online banking looks a bit different, all billers, accounts, and scheduled payments were carried over to the new platform.
  • Q. How do I access Bill Pay?
    A. From your Dashboard, select the “Bill Pay” widget (you may need to click More to find Bill Pay, depending on how you have personalized your Dashboard).
  • Q. Will I have to set up eBills again?
    A. Members who had eBills previously are not required to set up eBills in the new platform. An eBill (electronic bill) is an electronic version of a paper bill which can be viewed and paid via the Bill Pay widget (icon). eBills are only compatible with companies that have been designated as an eBill provider (Verizon Wireless, Discover, Home Depot, etc.)
  • Q: Why am I unable to access Bill Pay?
    A: If you receive an error that reads “If you are experiencing difficulties with this page, enable third-party cookies or click here to open in a new window” and then the screen flashes or changes to white and/or returns to the log in page, then you may need to adjust your browser settings. Click here for instructions on how to adjust your settings.

CARD MANAGEMENT (Previously Card Controls)

CHECK SERVICES

  • Q. What can I do within this widget?
    A. This widget gives you the ability to order new checks and place a stop payment on a single check or range of checks (applicable fees apply).
  • Q. Why did I receive an error message when placing a check order?
    A. If you haven’t placed a Harland Clarke check order through SEFCU in the last two years you will receive the following error when you click the “Order Checks” button: “We’ve located your routing number, but don’t recognize your account number.” If you receive this error, please start a chat or call the Member Solutions Center to order checks. After this order, you will be able to complete your own orders via online banking moving forward.

CREDIT CARDS AND PREFERRED POINTS

CREDIT JOURNEY

DEPOSIT CHECKS

FINANCIAL WELLNESS

IMPORTANT INFORMATION

MESSAGE CENTER AND NEW SUPPORT CHANNELS

MONEY TRANSFERS (INTERNAL AND EXTERNAL TRANSFERS)

NEW FEATURES/BENEFITS

  • Q. Does the New Digital Banking Experience offer new features/benefits?
    A. There are a number of new benefits that members can enjoy with the New Digital Banking Experience.
    • Free Bill Pay
    • Enhanced Remote Deposit experience
    • View your credit score, get tips to improve your credit score and financial health
    • More convenient ways to get help and to contact SEFCU for further assistance
    • New options to customize your navigation and platform appearance
    • More real-time transfer options
    • Set and track savings goals and monitor your spending trends
  • Q. What is the new feature called that will provide access to my credit score?
    A. Credit Journey (powered by Savvy Money) is a new, free service available to members who use the Mobile app or online banking. This service provides:
    • Current and previous credit scores
    • Credit worthiness rating
    • Credit utilization stats
    • Number of recent credit inquiries
    • Recommended actions to improve your credit score

    Visit the Credit Journey FAQ section to learn more.
  • Q. What are widgets?
    A. Widgets are the tiles to the left-hand side (for desktop users) or bottom (for mobile users) of your screen that are titled with different services and functions of the new online banking platform.
  • Q. What if I want to change the widgets on my home screen?
    A. Great news, you can customize the widgets that appear on your dashboard! Go to the Widget Options to favorite and reorder all available widgets. Favoriting a widget will display it on your dashboard.

eStatements

QUICK APPLY and MY OFFERS

  • Q. What can I apply for in Quick Apply?
    A. Apply for an auto loan, credit card, personal loan or line of credit, or Home Equity using our Quick Apply tool. You can also apply for a new deposit account (Savings, checking, or share certificate) using this widget.
  • Q. What is in the My Offers widget?
    A. Within My Offers, you will find personalized loan offers and rates that you can click to accept or apply for. Depending on your credit score, relationship with SEFCU, and other factors, various loan offers will be presented throughout the year.

TEXT BANKING

QUICKEN/QUICKBOOKS

SNAPSHOT

WHY ARE THESE CHANGES HAPPENING?

  • Q. What is the New Digital Banking Experience?
    A. This is our new and improved platform for online banking and the Mobile app. You will have access to the same great features and services you’ve come to love, with the addition of greater functionality, more reliability, and new services that will further improve your experience.
  • Q. Why are these changes being made?
    A. SEFCU strives to offer new and improved services to our members whenever possible. While you will still have the same features you use frequently, we are introducing new features to our online banking platforms that will better serve you from wherever you are banking!