Commitment to Privacy

SEFCU is firmly committed to maintaining the privacy of our members and the confidentiality of their personal and financial information. We recognize your right to privacy and, in turn, accept the responsibility to keep the information you provide to us confidential.

As an extension of our long-standing commitment to keeping the information you share with us secure, we pledge that all such information will be confidentially maintained to the best of our abilities. At no time will SEFCU furnish names, addresses, email addresses, or any other private information about our members for the benefit of a third party.

Please see SEFCU's Privacy Notice found at

SEFCU strictly limits the confidential member information we disclose and the entities to which we provide that information. SEFCU restricts internal access to confidential member information to only those employees who need such access to assist members or conduct SEFCU business. Each staff member must read and sign a privacy policy agreement concerning his/her responsibilities in safeguarding member information.

SEFCU does not share or sell any member information to any non-affiliated third party other than those with which we contract for assisting us in conducting credit union and subsidiary business and as may be required or permitted by law, therefore members may not opt out of that type of information sharing.  Members may have limited opt-out rights related to marketing from SEFCU's affiliates. Please see below.

Opt-Out Option from Affiliate Marketing

SEFCU is providing this notice. Federal law gives you the right to limit some but not all marketing from our affiliates. Federal law also requires us to give you this notice to tell you about your choice to limit marketing from our affiliates.

You may limit our affiliates, the SEFCU group of companies, such as our insurance and mortgage banking affiliates, from marketing their products or services to you based on your personal information that we collect and share with them. This information may include your income, your account history with us, and your credit score.

Your choice to limit marketing offers from our affiliates will apply until such time as you inform us that you do wish to receive these marketing offers.
To limit marketing offers, contact our Member Solutions Center at 1-800-727-3328 or inform a branch representative the next time you visit any of our branches.

WHAT YOU NEED TO KNOW ABOUT WEB PRIVACY - SEFCU treats all information you provide to us in electronic form with the same confidentiality as that provided in person, whether you use our bank-by phone, ATM network, or internet banking services.

Linked Sites - Should you use or SEFCU OnLine to link to another site outside of SEFCU's control, such as a retail store, news source, or other site, you should be aware that any information you provide may be collected and used by the particular site you visit. In order to ensure the confidentiality of information you may provide on other sites, we suggest that you review each site's privacy policy before proceeding.

Cookies - Cookies are small pieces of data that attach to your device to help us recognize your browser and track your session within our site. While you can configure your device to keep it from accepting these cookies, we suggest that you keep this function enabled so that we can better customize the information you receive from us. If you choose to register on to take advantage of any optional services via our website, cookies may be used to help us identify items of interest to you and allow us to notify you of special events, products, and services that match your interests.

Cookies and SEFCU OnLine - When you enter your username, your Internet banking session is tracked by the use of cookies until you exit SEFCU OnLine. All cookies related to your SEFCU OnLine transaction are returned to the server and do not stay resident on your device. That means that once you end your connection to SEFCU OnLine, the cookies are removed from your device.

Cookies and SEFCU OnLine - Enhanced Security Login - When you add extra security to your device by enabling the Enhanced Security Login, a secure cookie, which is separate and distinct from the cookies previously described, will be placed on your device. This cookie is only used by SEFCU to recognize you as an authorized user; it does not contain any personal information.

Security and Electronic Access - Because we know that you value the confidentiality of your personal and financial information, SEFCU and its service providers use security software that encrypts the information you send us. When you use SEFCU OnLine, only information relative to logging in will be requested. In order to conduct business via SEFCU OnLine, you must access your accounts with a password. Since this number is a critical security component, it is essential that you protect your password from unauthorized use. It is also advisable to log off of SEFCU OnLine as soon as you complete your transactions to avoid any other person from accessing your account. Should you forget to log off of our SEFCU OnLine service, our system is designed to automatically end your session as an added protection for you. Loan applications you complete on are encrypted to protect your privacy.

When contacting SEFCU via email, it is important to note that only the secure email available via SEFCU OnLine is encrypted. To protect your privacy, it is advisable not to include any confidential information sent via standard email channels (such as contact with us via [email protected]).

Children's Online Privacy Protection Act Statement - SEFCU's online financial services are not designed for or directed toward children. SEFCU does not knowingly solicit or collect any data from children under 13 years of age online without express parental consent or notification. We recognize that protecting children's identities and online privacy is important and that responsibility rests with us and with parents and/or guardians. Please be cautious when providing any personal information about children under 13 years of age online.

KEEPING YOUR INFORMATION CURRENT - So that we can be certain that you receive all necessary information concerning your accounts, it is important for you to notify us if any of your personal data has changed. If you find that the information that SEFCU has on record for you is incorrect, incomplete, or is in need of updating, please contact us, either in writing at:

SEFCU Account Operations
Patroon Creek Corporate Center
700 Patroon Creek Blvd.
Albany, NY 12206-1067

OR by phone at:

CONTACTING US - If you have any questions about this privacy commitment, or our privacy practices, please contact us:

  1. By email at [email protected],
  2. By phone at the number listed above, or
  3. In person at any of our branch locations.