SEFCU and CAP COM are Merging

SEFCU and Cap Com

We’re Building Broadview for You

Visit this page for progress updates as we unite CAP COM and SEFCU. 

We’re combining the best of CAP COM and SEFCU to form Broadview Federal Credit Union. Both credit unions are operating as divisions of Broadview. While we integrate our systems, you can keep banking as usual.

More locations! You can perform basic transactions at the combined credit union’s 61 branches.
•    Withdraw cash from branch ATMs without a fee
•    Make deposits, loan payments, account inquiries
•    Withdraw funds, take loan advances, transfer funds between credit union accounts
•    Review the 10 most recent account transactions or get a printout

As we add benefits, we’ll continue sharing highlights here, along with answers to common questions.
 


Highlights

  • Get paid right away! 
    Your Direct Deposit goes into your account as soon as we receive it on weekday mornings, even if a future pay-date is specified.
     
  • Stop a check for less. 
    You can stop a check or automatic withdrawal (ACH) for just $10. Compare that to $30 at big banks.
     
  • Transfer fees are at least 50% lower. 
    Fees for automatic transfers from savings to cover shortfalls were reduced to $1. 
     
  • Affordable wire transfers. 
    Wire money to family and friends quickly, securely, and affordably.
     
  • Free unlimited checks. 
    Teller checks at branches are free. And when you re-order personal checks, standard styles are free.

Press Releases

SEFCU and CAP COM Boards of Directors Unanimously Approve Merger to Create New $8 Billion Credit Union

SEFCU and CAP COM Partner to Donate More Than $350,000 to Food Pantries and Rescue Missions

 

Member Communications

06-22-2022 SEFCU-CAP COM Receive Final Approval to Merge!

 

Frequently Asked Questions

Below are answers to common questions with the most recent ones listed first. Visit this page often as we continue updating this resource for members.


About Our Locations

  • Will any branches close?

    There are no plans to close branches, so keep visiting your favorite branch for service from the employees you know and love. To best support the needs of members and communities, we’ll continue reviewing the credit union’s footprint to match demand (just as we always have). We’ll also keep evaluating the need for branch expansion.

  • Are there any changes to branch/Call Center hours?

    As of August 1, 2022, legacy CAP COM members will enjoy extended Call Center hours. Call Center business hours for both divisions of Broadview Federal Credit Union will be Monday-Friday, 7 a.m. to 7 p.m., and Saturday, 8 a.m. to 2 p.m. Branches will continue to offer the same hours, and any changes will be shared with you in advance.

  • Can I visit a branch of either organization to do my banking?

    Starting August 1, you can perform basic transactions at any Broadview credit union location. Please note that branches will retain the legacy SEFCU and CAP COM signage at this time. You can make deposits, loan payments, and account inquiries. You can withdraw money, take loan advances, and transfer funds between credit union accounts. Plus, you can review a history of your account transactions or obtain a printout by date.

    This is just the beginning to the many shared services you will enjoy. It will take several months to fully merge the systems of the two credit unions and we’ll be sure to let you know as new services are available.

About Your Accounts

  • Will my member number change?

    Rest assured that we have your convenience and satisfaction in mind and will do our very best to minimize any impact to you and will communicate any changes with you well in advance.

  • Will I get a new account number?

    Rest assured that we have your convenience and satisfaction in mind and will do our very best to minimize any impact to you and will communicate any changes with you well in advance.

  • What if I have accounts at both CAP COM and SEFCU? Will they be combined?

    Rest assured that we have your convenience and satisfaction in mind and will do our very best to minimize any impact to you and will communicate any changes with you well in advance.

  • Should I establish accounts at both SEFCU and CAP COM?

    No. Both divisions of Broadview – SEFCU and CAP COM – offer many similar products and services. If you tend to do most of your banking at one of the two credit unions, keep banking as usual. As we transition to a single set of systems, our staff can walk you through universal product offerings, help with transactions, and provide additional support.

  • What is the required minimum share deposit for membership?

    You will need to maintain $1 on deposit to be a member of Broadview Federal Credit Union. This deposit can be with either the SEFCU or CAP COM division.

  • Will NCUA share insurance cover my SEFCU and CAP COM funds?

    Federal share insurance coverage can extend beyond the standard $250,000 if your accounts are set up properly. No immediate action is needed because you have through January 31, 2023 for us to help you to organize your accounts. Our team can review your options and help you get ample coverage for your accounts during that period

  • What if I lost my account privileges at SEFCU or CAP COM before?

    Put your worries aside because once you’re a member here, you are part of our credit union community. We want you to be happy with the services we provide and bank with us for life! If you are a member in good standing with either organization, you will maintain your membership.

About Products and Services You May Use

  • Do I have to make any changes to automatic payments/Direct Deposit?

    No. At this time, your direct deposit and automatic payments will continue to work as they do today. If there are any changes needed in the future, we will communicate these to you well in advance.

  • Will I need a new debit card?

    Rest assured that we have your convenience and satisfaction in mind and will do our very best to minimize any impact to you and will communicate any changes with you well in advance.

  • Can I use the expanded ATM network immediately?

    Yes. Broadview members will now have access to both the Allpoint and CO-OP surcharge-free ATM networks. In addition, Broadview members will now have free access to all legacy SEFCU and CAP COM proprietary ATMs.

  • Can I get a new/replacement debit card in the branch?

    Instant Issue for debit cards is available to legacy CAP COM cardholders in legacy CAP COM branches. As this becomes available to legacy SEFCU cardholders in legacy SEFCU branches, we will be sure to communicate in advance. 

  • Can I still use my checks?

    Yes. At this time, your checks will continue to work as they do today. If there are any changes needed in the future, we will communicate these to you well in advance.

  • Will there be changes to online banking?

    Rest assured that we have your convenience and satisfaction in mind and will do our very best to minimize any impact to you and will communicate any changes with you well in advance.

  • Can I transact between CAP COM and SEFCU accounts now?

    While you can perform online or branch transactions at CAP COM or SEFCU, divisions of Broadview, transactions between accounts at each organization should be conducted the same way they are today.

About Fees, Rates, and Service Charges

  • What about deposit rates and service fees?

    Our goal is to offer financial solutions with the most favorable rates and lowest fees by selecting the best from each credit union wherever that’s possible, so members benefit.

  • Will there be any changes to ATM fees?

    Yes. Legacy SEFCU will no longer charge fees for ATM balance inquiries, or transactions at non-SEFCU ATMs. All Broadview members also now have access to both the Allpoint and CO-OP surcharge-free ATM networks.* Additionally, ATM surcharges at Stewart’s Shops will not exceed $1 (any overage will be reimbursed to member accounts daily). 

  • Will I still be able to get free checks?

    Yes. Standard checks for both SEFCU and CAP COM checking accounts are ordered free of charge. You may also obtain counter checks at either credit union at no cost to you. 

  • Will there be a fee for using coin sorters?

    No. Coin sorters will be free at all Broadview (legacy SEFCU and CAP COM) locations. 

  • Will check hold policies change?

    Yes. For legacy SEFCU members, deposited checks can potentially clear sooner. That’s because Saturday will now be considered a business day (for the purposes of check holds). New members joining the credit union will observe Broadview check hold policies.

About Your Loan(s)

  • What if I have loans at both CAP COM and SEFCU?

    You will continue to have these loans and be responsible for repayment as you are today.

  • What about loan rates?

    Our goal is to offer financial solutions with the most favorable rates by selecting the best from each credit union wherever that’s possible, so members benefit.

  • Will you offer the same loan products?

    For the most part, Broadview will offer the same loan products as legacy SEFCU and CAP COM. Loan options will be clearly outlined on our web site(s) and our staff is always ready to discuss the best alternatives for you when you’re ready to borrow. 

About the Merger

  • Where is the best place to get updates/information on the merger?

    You can find the most up-to-date information and updates on the merger at www.sefcu.com/united or www.capcomfcu.org/united.

  • What’s the name of the combined credit union?

    Our new name is Broadview Federal Credit Union once the two credit unions come together as one. Merging operations will be a gradual process, over several months. CAP COM and SEFCU will operate as divisions of Broadview Federal Credit Union as we integrate the two organizations. Members can bank as usual. As we introduce the Broadview Federal Credit Union name, you’ll start seeing it on some of our printed materials and online channels. We look forward to bringing the Broadview brand to life, uniting the best services from both credit unions – with the best employees around – to care for your financial needs.

  • Who is leading the unified credit union?

    Michael Castellana is CEO of the unified credit union and Christopher McKenna is President. Patrick Kelly will serve as Chair of the Board of Directors, and the Board includes members from both legacy credit unions. Michael, Chris, Patrick, and Broadview’s combined leadership team brings decades of industry experience, subject matter expertise, and an unwavering commitment to providing you with fantastic products, services, and support. 

  • What changes can I expect in the next few months?

    You will experience no immediate changes in the services you use. Continue using your debit and credit cards, making deposits, submitting loan payments, and writing checks. Keep banking online or at your favorite branch – plus now you can perform basic transactions at all Broadview division branches (see About Our Locations, above). Uniting the two credit unions will be a gradual process over many months. Any account-related changes will be gradual with lots of communication and support for our teams. As we combine services, we will proceed in measured steps and remain mindful of your needs. 

  • Why are you operating separately?

    We have lots of work ahead as our two organizations truly become one. The integration process will take several months. Now though, for members, it’s business as usual. All the great services you’re using today will continue without interruption. To ensure a smooth transition, changes and enhancements will be communicated well in advance. As always, we are here to answer any questions you may have.

  • What else can you tell me about the credit union?

    Your new credit union will serve nearly 500,000 members and employ 1,400 people. 61 branches will extend from the Capital Region through Central New York and the Southern Tier, all the way to Buffalo. We will be among the largest credit unions in New York and the top 30 in the U.S.

*Members are not required to pay a fee at Allpoint ATMs. If a charge screen appears during your Allpoint ATM transaction, enter “yes” to accept the charge and proceed with your withdrawal. The additional fee will not be deducted from your account. The savings can be $3 or more per transaction. Please note, at international Allpoint and CO-OP ATMs, you will still be responsible for any Foreign Currency transaction fees charged by Mastercard® or Visa®.