Self Service

Can’t find what you’re searching for on our site? Then let us know by filling out this suggestion box so we can improve future search experiences on sefcu.com.

If you have a question related to your account, please email [email protected] or you can use Live Chat. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Preferred Points

When you use your SEFCU Mastercard® Credit Card you earn Preferred Points for the purchases you make. Log into SEFCU OnLine to view your Preferred Points balance and redemption options.

Earn points that can be redeemed for merchandise, gift cards, cash back*, and more! Points earned with your Mastercard never expire so you can cash them in as you go along or save up to redeem for a big reward.

Instructions for Traveling Abroad

To protect our members and fight fraud, SEFCU may limit card access in some foreign countries and states outside the continental U.S. from time to time. If you plan to travel outside the United States, please contact us at 800-727-3328 or 866-317-0335 (SEFCU Mastercard®), or 866-544-1113 (SEFCU World™ Mastercard Credit Card) to learn where card access may not be available and so your account can be noted that you are traveling.