Self Service

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If you have a question related to your account, please email [email protected] or you can use Live Chat. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Phishing, Vishing, and Smishing

First there was phishing: scammers using emails to trick people into giving up confidential information. Now there’s also vishing (they con you into calling to verify information) and smishing (same idea, but they contact you via text).

How to Report Fraud

If you think you’re a victim of fraud or may have inadvertently compromised your SEFCU account, you should contact us as soon as possible. 

If you think you've received a phishing email, please forward it to [email protected] so that it can be investigated. Do not click any links within the email. If you have clicked any of the links, please call SEFCU at 800-727-3328

Phishing

Scam Artists Go "Phishing" for Financial Information

Phishing is a method scammers use to obtain confidential information via the Internet, and the practice is growing. This new favorite sport of scammers comes in a convincing disguise, making it easy for recipients of phishing emails to be fooled.

Donating Online

Protect Yourself When Donating Money Online
Donating money online is a convenient way that you can lend a hand, unfortunately it’s also a simple way for scammers to divert your money to them. Here are a few easy tips to remember to make sure your gift is sent to the intended recipient.

Give to Legitimate Charities 
Ask to see the organization’s 990 IRS Form. Charities must file this document with the Internal Revenue Service.

Type the Web Address of the Charity You’d Like to Give to 

Wire Transfers

Wire transfers offer a fast, safe way to move money from one person (or company) to another.

Depending on your line of work or other personal circumstances, there may be a number of reasons why you need to move funds quickly. Wire transfers can help you move money without a hassle. And, with SEFCU's wire transfer process you can authorize your request electronically.

Need to wire money? Here's how!

How to Transfer Balances from Other Credit Cards

How do I transfer a balance from a non-SEFCU credit card to my SEFCU Mastercard® Credit Card?

Bring your most recent statement* for your non-SEFCU credit card to any branch or call the Member Solutions Center at 800-727-3328. We'll do the rest.

*Must have a sufficient available balance on your SEFCU Mastercard.

Beware of Spoofed Social Security Administration Calls

Scammers are spoofing the Social Security Administration's (SSA) 1-800 customer service number to try to get your personal information. If you get a call that looks like it’s from the (SSA), think twice. Spoofing means that scammers can call from anywhere, but they make your caller ID show a different number – often one that looks credible.

SEFCU's Routing Number and Account-Related Information

There are various pieces of information you might need about your SEFCU account that are requested by other companies, including your employer, insurance providers, or other businesses you work with. Some of this is universal to SEFCU, such as our routing number. Some is unique to you, such as your account number. The face of a check can provide a lot of information:

SEFCU check image

Coin sorter locations

Do you have too many coins and not enough time? Use a SEFCU coin sorter and let us count your loose change for you. With coin sorters in many branches, just stop by and we'll do the rest. Have the funds deposited directly into your SEFCU account or exchange your coins for cash.

Coin sorters are available at the following branches*:

Capital Region

Amsterdam
Clifton Park
East Greenbush     
Latham     
Niskayuna
Patroon Creek
RPI
Troy (HVCC)
Vista
Wilton     
Wolf Road

Shred bin locations

Make sure important papers don't get in the wrong hands. Shred old bills, account statements, or anything with an account number or Social Security Number on it.

Year-round shred bins

Capital Region

HSA Eligibility

To open a Health Savings Account (HSA), an individual must be covered by a High Deductible Health Plan (HDHP). An HDHP generally costs less than what traditional healthcare coverage costs, so the money that you save on insurance can be put into your HSA.

Online Banking, Login, User Login, Online Banking, Sign In, log in

As you know we have updated our website. We know the most important thing for many people is signing into their online banking account. If you are having a problem finding the new login box, please refer to this screenshot of our homepage.

  • The login in the top right can be accessed from any page on our site to sign in to online banking.
  • The login location located below the navigation bar can only be accessed on our home screen.

Thank you for choosing SEFCU.