Self Service

Can’t find what you’re searching for on our site? Then let us know by filling out this suggestion box so we can improve future search experiences on sefcu.com.

If you have a question related to your account, please email [email protected] or you can use Live Chat Monday through Friday 8 a.m. to 6 p.m. *Please do NOT include any sensitive information, such as member number in the email or chat.*

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Loan Payment User Guide

Ways to Make Loan Payments 

SEFCU offers many safe and easy ways to quickly make a loan payment including:

Tax Information

Tax season is in full swing! Here is some helpful information to help you as you prepare to file your 2019 taxes. 

How to access tax documents using online services

If you are enrolled in SEFCU OnLine (online banking), you can access your tax documents via the Mobile app or by logging into SEFCU OnLine. Here’s how: 

SEFCU Mobile app

  1. Log into your account using SEFCU’s award-winning app.
  2. Click “more” on the bottom of the window.
  3. Select "eStatement."
  4. Locate your 10-digit account number in the blue box and select the account.
  5. Select the “eTax” option to view your latest tax documents and information.

SEFCU OnLine

HSA Eligibility

To open a Health Savings Account (HSA), an individual must be covered by a High Deductible Health Plan (HDHP). An HDHP generally costs less than what traditional healthcare coverage costs, so the money that you save on insurance can be put into your HSA.

Shred bin locations

Make sure important papers don't get in the wrong hands. Shred old bills, account statements, or anything with an account number or Social Security Number on it. Get directions to a branch

Year-round shred bins

Capital Region

Coin sorter locations

Do you have too many coins and not enough time? Use a SEFCU coin sorter and let us count your loose change for you. With coin sorters in many branches, just stop by and we'll do the rest. Have the funds deposited directly into your SEFCU account or exchange your coins for cash. Best of all, we have temporarily waived the 4% fee during the COVID-19 pandemic so all counted coins will be deposited right into your SEFCU account. 

Coin sorters are available at the following branches*:

Capital Region

SEFCU's Routing Number and Account-Related Information

There are various pieces of information you might need about your SEFCU account that are requested by other companies, including your employer, insurance providers, or other businesses you work with. Some of this is universal to SEFCU, such as our routing number. Some is unique to you, such as your account number. The face of a check can provide a lot of information:

SEFCU check image

How to Find Online Banking Login Box

Online Banking, Login, User Login, Sign In, Log in. It's referred to in different ways but we know the most important thing for many people is signing into their online banking account. If you are having a problem finding the login box, please refer to this screenshot of our homepage below.

How to Transfer Balances from Other Credit Cards

How do I transfer a balance from a non-SEFCU credit card to my SEFCU Mastercard® Credit Card?

Bring your most recent statement* for your non-SEFCU credit card to any branch or call the Member Solutions Center at 800-727-3328. We'll do the rest.

*Must have a sufficient available balance on your SEFCU Mastercard.

Wire Transfers

Wire transfers offer a fast, safe way to move money from one person (or company) to another.

Depending on your line of work or other personal circumstances, there may be a number of reasons why you need to move funds quickly. Wire transfers can help you move money without a hassle. And, with SEFCU's wire transfer process you can authorize your request electronically.

Need to wire money? Here's how!