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Credit Card FAQ 2

Credit Card FAQs

Report a Lost or Stolen Mastercard®.

  • For a lost/stolen SEFCU Mastercard, call 866-839-3485, outside the U.S. call collect 727-570-4881
  • For a lost/stolen SEFCU World Mastercard credit card, call 855-594-3246, outside the U.S. call collect 727-227-1428

Instructions for Traveling Abroad.

To protect our members and fight fraud, SEFCU may limit card access in some foreign countries and states outside the continental U.S. from time to time. If you plan to travel outside the United States, please contact us at 800-727-3328 or 866-317-0335 (SEFCU Mastercard), or 866-544-1113 (SEFCU World Mastercard Credit Card) to learn where card access may not be available.

How do I transfer a balance from a non-SEFCU Credit Card to my SEFCU Mastercard Credit Card?

Bring your most recent statement* for your non-SEFCU Credit Card to any branch or call the Member Solutions Center at 800-727-3328. We will do the rest.

*Must have a sufficient available balance on your SEFCU Mastercard.