New smishing text message scam
The Credit Union National Association (CUNA) is reporting that credit union members are receiving text messages from "Credit Union Services" and directing them to call the number provided in the message to have their credit/check card reactivated. Members who call the phone number are asked to provide their personal account information including card number, Personal Identification Number (PIN), expiration date, and other vital information, increasing the chance for fraudulent activity on the card. This type of scam is called "smishing."
Institutions do not ask for your information
SEFCU will never ask for credit/check card numbers or personal information via text message. Any message that alleges to be from SEFCU or a representative of a financial institution and asks for account information is fraudulent and should be considered suspicious.
To avoid falling victim to these or any other scams, always call SEFCU to determine the legitimacy of phone calls, e-mails, or text messages you receive.
Were you a victim?
If you think that you may have been a victim of a smishing scheme, you should contact SEFCU or your credit card company immediately. If you believe your personal information – like your name, date of birth, or credit card information – has been stolen, you can add a code word to your SEFCU account. If your card number was stolen, we can cancel your current card and reissue another one.
For more information on smishing scams and other illegal predatory practices, call SEFCU's Member Solutions Center at 518-452-8183 or 800-727-3328.