SEFCU News

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Keeping Your Mobile Device Safe

 


Security Tips article header with surveillance cameras


As we rely more and more on our on mobile devices for business and personal use, maintaining strong security protocols should be a top priority. It’s important to understand the two main types of mobile security – physical and data – and how you can protect your devices and your data.

Physical Threats

Scam Alert: Phone and Text

We have been notified that several members have recently received calls and text messages alerting them to “fraudulent” transactions on their debit cards.  The originators of the calls/texts are pretending to be from SEFCU and the phone number used is our toll-free phone number 800-727-3328. These are phishing attempts.
 

Non-Dividend Account Addendum Form

Please change my SEFCU share accounts to non-dividend bearing accounts. I understand that SEFCU normally pays dividends on share accounts, as reflected in account disclosures on sefcu.com, in the SEFCU Member Benefits Guide and in the SEFCU Business Benefits Guide and I am requesting that the credit union make an exception in this case.


I understand that under this arrangement my share accounts will not earn dividends and SEFCU will not be required to provide IRS information returns, including the 1099-INT.

 


 

Nick Liporace, Why I Care Member Recipient

Nick-Liporace-Member-Recipient

Although Nick Liporace is employed full time by the American Cancer Society (ACS), his passion and commitment to give back to the community goes way beyond a 40-hour work week.
 

James Murynec, Why I Care Employee Recipient

James Murynec Employee Recipient

The importance of volunteering is something that was instilled in James Murynec by his parents as a youngster, and has spent more than 20 years donating time around the holidays to The Santa Claus Club where he wraps presents, planned and prepared routes for gift delivery, and

Team SEFCU Pedals Its Way into CycleNation

For the second year, the American Heart Association (AHA) held one of its signature events, known as CycleNation, at Brown’s Brewery in Troy. Nearly 40 SEFCU employees laced up their cycling sneakers and wore their SEFCU red for the event. The event itself is a two-hour relay event in which riders cycle on stationary (or spin) bikes for 15 minutes, with another team member ready to go to hop on the bike and pedal on. The event helps promotes the American Heart Association’s drive to create awareness about stroke and heart disease.

Get a Head Start on New Year’s Resolutions

It’s human to want each year to be better than the last, but if you’re going to achieve any major improvements – in your health, money, or family life, for instance – there’s no time like right now to lay out a plan for your New Year’s resolution goals. Here are three tips to get a head start.

SEFCU & Broome County CHOW

We traveled to Binghamton, NY to learn about CHOW and some of the organizations they assist in addressing food insecurity.

SEFCU Encourages Teens to Take Control of Their Financial Future

SEFCU’s Institute for Financial Well-Being provided free financial education to teens and young adults participating in summer youth employment programs across New York State. The youth employment programs provide teens and young adults an opportunity to gain on-the-job training where they work approximately 20 hours per week and are paid for those hours. SEFCU worked with participants in these programs to give them a basic understanding of saving, budgeting, and spending now that they are earning what might be their first paycheck.

Institute for Financial Well-Being Develops New School Partnership

SEFCU’s Institute for Financial Well-Being engaged in a new partnership with the Heatly School in Green Island. Over the course of three days, the Institute team visited with the second, fourth, fifth, and sixth grade classes delivering financial education to nearly 60 students.

SEFCU Wealth Management Services Presents - Marriage: Entering a New Investment Life

SEFCU Wealth Management Services Logo

There are a lot of issues that couples need to think about when tying the knot – wedding preparations, family, and, of course, finances. Addressing personal finance and investment issues before the big day may help improve your odds of being together years later. Keep reading for some financial issues that you might consider when embarking on a matrimonial journey.

SEFCU Wealth Management Services Presents – Build a Solid Financial Foundation

SEFCU Wealth Management Services Logo

Creating a solid financial foundation can help investors stay focused no matter how the markets are performing.

When the markets and the economy are behaving badly, as they tend to do from time to time, it's easy to feel helpless. But creating a solid financial foundation can help you gain control of your investments and possibly avoid mistakes that can sabotage your portfolio.

Aimee Moore, Why I Care Employee Recipient

Aimee-Moore-Employee-Recipient

It’s hard for Aimee Moore to pinpoint her favorite volunteer memory, but most recently she participated in Stand to Honor, an event that was part of SEFCU’s Operation Fitness that raises money and awareness for fallen soldiers.

SEFCU Presents Royalties to the Palace Theatre's Summer in the City Program

On June 17, 2019 SEFCU joined area business leaders and the Mayor of Albany Kathy Sheehan to announce the Summer in the City movie lineup at the Palace Theatre in Downtown Albany.

“For the fifth season in a row, the Palace will provide free summer movies, open to the public every Tuesday afternoon during the months of July and August. Thanks to this program, more than 8,000 families and children participated in this program last year,” said Billy Piskutz, Managing Director for the Palace Performing Arts Center.

Rates

Researching rates? Visit our resources and rates section.

New Statements

As part of SEFCU's System Upgrade, you'll notice some changes to your statements going forward. View a sample statement, learn how to access eStatements, and read FAQs below.

A few important reminders:

Loan Calculators

Looking for calculators to research loan options? Or do you just like math? Either way we have provided a list of various loan calculators to help.

SEFCU extends helping hand to Equinox's Transitional Living Program.

The SEFCU Community team is helping homeless youth get back on their feet and ready for positive steps forward. 

Last month, SEFCU presented a $25,000 grant fund Equinox’s Transitional Living Program (TLP), which provides housing and a variety of support services to homeless youth. The grant will assist with funding dinners and providing bus passes to help youth attend school, work, job interviews, and medical appointments. 

SEFCU helps build brighter futures by supporting the Shelters of Saratoga

On March 4th, SEFCU’s community team delivered a $10,000 grant to the Shelters of Saratoga (SOS), an organization that offers a full-continuum of support to those in Saratoga County experiencing homelessness. SOS is taking strides toward providing these individuals with the necessary resources to assist them in finding employment, permanent housing and ultimately building brighter futures for themselves.

2018 Impact Study

In 2018, more than 5,000 individuals attended a learning event across New York State. Attendees were surveyed and reported favorably on both the classes and their instructors. Are you ready to change your financial future and attend a free session?

View 2018 impact report

View current seminars

Indirect Dealer List

How Can We Make Car Buying Even Easier?

By offering SEFCU auto loans right at the dealership. SEFCU has developed relationships with more than 200 auto, rv, motorcycle, boat, and sportscraft dealers. Just find make your deal, then apply for a SEFCU loan on the spot. Buying doesn't get any easier!

Check out the following list to see which dealers offer SEFCU financing right at their location. And stay tuned, SEFCU is developing relationships with even more dealers. The next time you buy a vehicle, ask if they offer SEFCU financing.

Methods to transfer funds

Option 1: Two People with SEFCU Accounts
Sending money between two SEFCU accounts is the quickest, easiest, and most secure way to transfer money. Funds can be transferred instantly anytime and anywhere with:

HSA Eligibility

To open a Health Savings Account (HSA), an individual must be covered by a High Deductible Health Plan (HDHP). An HDHP generally costs less than what traditional healthcare coverage costs, so the money that you save on insurance can be put into your HSA.

iTeller on-the-go will be unavailable

This afternoon from 3:45pm to 6 pm, iTeller on-the-go will be unavailable while we perform maintenance. Please note that, as usual, any deposits made after 4 p.m. EST will be available at 12:30 p.m. EST the following business day (Standard check holds may apply). iTeller on-the-go deposits made after maintenance is completed will not experience a delay to the availability of the deposits.

If you need to deposit a check during this time, please visit one of our branch locations.

Safe Deposit Box Locations

You trust SEFCU to keep your money safe, let SEFCU protect your important valuables, documents, and family heirlooms with a Safe Deposit Box.


Deposit boxes are available at the following locations:

  • Patroon Creek, Albany
  • SEFCU Square, Schenectady
  • Wilton
  • Midler Ave., Syracuse

Pricing:

  • 5"x5"x18" box size -- $50 per year
  • 3"x10"x18" box size -- $55 per year
  • 5"x10"x18" box size -- $80per year
  • 10"x10"x18" box size -- $120 per year

 

Quicken®/QuickBooks®

As SEFCU prepares for our System Upgrade, Quicken and QuickBooks users will need to take simple actions leading up to and after the upgrade. Select your version below to view recommended actions.

Quicken instructions:

SEFCU Insurance Agency

SEFCU Insurance Agency provides affordable insurance coverage for all your personal needs. Unlike some agents, SEFCU Insurance Agency represents many leading regional and national insurance companies to offer a full range coverage options. Since they’re not limited to one company, they can do the comparison shopping for you to help you find the right insurance coverage at the lowest rate. Some of the insurance products they offer include:

Automobile Insurance

Chris McNeil, Why I Care Employee Recipient

Chris McNeil, Employee Recipient

Most members know Chris McNeil as the Member Service Leader of SEFCU’s Amsterdam branch, but you may not know he is also skilled with using power tools and he’s been putting those skills to good use helping to renovate a number of spaces at non-profits throughout the areas SEFCU

Federal government shutdown relief program

SEFCU offers relief to members affected by the federal government shutdown.

As a result of the federal government shutdown, SEFCU is offering a special program to assist affected members:
Federal government employees may:

Pay Transparency Policy

SEFCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

ADA Reasonable Accommodation Policy

OBJECTIVE/ DESCRIPTION

The Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendments Act (ADAAA) are federal laws that require employers with 15 or more employees to prohibit discrimination against applicants and individuals with disabilities and, when needed, to provide reasonable accommodations to applicants and employees who are qualified for a job, with or without reasonable accommodations, so that they may perform the essential duties of that job.

Coin sorter locations

Do you have too many coins and not enough time? Use a SEFCU coin sorter and let us count your loose change for you. With coin sorters in many branches, just stop by and we'll do the rest. Have the funds deposited directly into your SEFCU account or exchange your coins for cash.

Coin sorters are available at the following branches*:

Capital Region

Shred bin locations

Make sure important papers don't get in the wrong hands. Shred old bills, account statements, or anything with an account number or Social Security Number on it.

Year-round shred bins

Capital Region

SEFCU Defensive Driving

SEFCU offers an online Defensive Driving!

  • Course taken 100% online
  • Up to 4 points reduced on your license
  • Course approved by the New York State Department 
    of Motor Vehicles
  • No final exam
  • Complete the course in English or Spanish!
Get started today!

Preferred Dealers

Lia Auto Group

   
Lia Chrysler, Jeep, Dodge, Ram 2116 Central Ave., Schenectady, NY 12304
Lia Honda 1258 Central Ave., Albany, NY 12205

Looking for a form?

In many cases links to forms may live on the page they are associated with, such as the Direct Deposit form appearing on the Direct Deposit page. We have also created a page with a section for forms and documents that may not appear on one particular page.

SEFCU's Routing Number and Account-Related Information

There are various pieces of information you might need about your SEFCU account that are requested by other companies, including your employer, insurance providers, or other businesses you work with. Some of this is universal to SEFCU, such as our routing number. Some is unique to you, such as your account number. The face of a check can provide a lot of information:

SEFCU check image

Beware of Callers Saying Your SSN is Suspended

From time to time you probably receive phone calls from someone you don’t know, but what happens if the caller tells you your Social Security Number (SSN) has been suspended and asks you to provide confidential information to reactivate it? The Federal Trade Commission has received reports about scammers trying to trick people into providing their confidential information by calling and saying their Social Security Number has been suspended. The problem? Social Security Numbers don’t get suspended. 

School Banking Program FAQs

Who can bank at our school on bank days?
Students who have a SEFCU Savings account can participate in scheduled banking days.

How much is needed to open a school banking account?
SEFCU is committed to our school bankers and will get them started by depositing $1 into the student's new account. You can also open a Smart Sense Share Certificate with as little as $100.

How to Find Online Banking Login Box

Online Banking, Login, User Login, Sign In, Log in. It's referred to in different ways but we know the most important thing for many people is signing into their online banking account. If you are having a problem finding the login box, please refer to this screenshot of our homepage below.

SEFCU Initiatives

The local communities that our members call home are the heart and soul of SEFCU. We've dedicated ourselves and our resources to helping your community grow and thrive. At SEFCU, we back our community spirit with active support for the local causes and initiatives that matter to our members. Here you can learn more about SEFCU's community spirit - and how it makes an impact every single day for our members and their communities.

Mastercard SecureCode FAQs

What is Mastercard® SecureCode™?

Mastercard SecureCode is a service to enhance your existing Mastercard account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers.


How does Mastercard SecureCode work?

Fraud Monitoring FAQs

Is the fraud monitoring service 24 hours a day, or only during a certain time? 

Calls and texts are only made during certain hours so cardholders aren't disrupted late in the evening or early in the morning. Texts will be sent from 7 a.m. to 10 p.m. in the cardholder's time zone. Calls will be made from 8 a.m. to 9 p.m. in the cardholder's time zone. Emails will be sent 24 hours a day. Texts and voice calls pending from the night before will be triggered the following business day at the applicable time noted above. Agents are available for assistance 24/7.

Fraud Tools

The safety and security of members' information is the number one priority at SEFCU. To ensure that your account remains secure, SEFCU offers a number of ways to help reduce the possibility of fraud.


Fraud Monitoring
In cases where fraudulent credit or debit card use is suspected, SEFCU will notify members who have provided their mobile phone via text message. The message will ask members to reply “yes” or “no” to confirm if the purchase is legitimate and the text should be considered valid - not a phishing attempt.

Enroll in eStatements through SEFCU Mobile Banking

Follow these simple instructions below.


  1. Sign into the  Mobile app and tap  the menu next to “Accounts” on your account screen.
  2. Click on “eStatements.”
  3. Scroll to the bottom of the agreement and disclosure page and click “Submit.”
  4. Congratulations, you’re now enrolled in eStatements!

The Financial Fitness Challenge: Tips for Strengthening Your Financial Health

Diet books. Fitness apps. Live-streamed exercise classes. They all tell you the same thing: Maintaining good physical health requires discipline and adherence to a few simple habits, such as eating wisely, getting enough sleep, and exercising regularly. But did you know that the same basic formula can also apply to achieving and managing financial fitness? If you're looking to shed some unwanted financial fat and build a potentially healthy financial future, all you need is a good attitude, a little bit of dedication, and a solid plan to get you on track.

Beware of Spoofed Social Security Administration Calls

Scammers are spoofing the Social Security Administration's (SSA) 1-800 customer service number to try to get your personal information. If you get a call that looks like it’s from the (SSA), think twice. Spoofing means that scammers can call from anywhere, but they make your caller ID show a different number – often one that looks credible.

Wealth Management Services* - Retirement Account Distributions After Age 70 ½

Many people begin withdrawing funds from qualified retirement accounts soon after they retire in order to provide annual retirement income. These withdrawals are discretionary in terms of timing and amount until the account holder reaches age 70½. After that, failure to withdraw the required minimum amount annually may result in substantial tax penalties.

Accessibility Statement

SEFCU is committed to providing a website that is easy for all members and website visitors to use, including those with disabilities and those using assistive devices. We are continually working to enhance accessibility and usability based on standards recommended by World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0 Level AA.

Branch Closings

Check here for all holiday closings. Visit our Branch Locator for regular hours and more information.



All Branch Locations 2019:

All SEFCU branch locations will be closed on the following 2019 national holidays

Guidelines for Giving

SEFCU defines charitable contributions as the donation of money to an organization recognized by the United States Internal Revenue Service as a 501(C)(3) that provides direct services to the community within our footprint. SEFCU’s area of focus for charitable giving is concentrated in the following areas:

How SEFCU Protects You

With security being among SEFCU's top priorities, we have many features in place to protect your account. Feel confident knowing we keep your information secure on both the computer and on your mobile device.

SEFCU OnLine Security
Learn about the security features in place to keep your account information safe. 

Mobile Security
Whether at home or on the go, you'll have peace of mind knowing our security measures go with you.

How to Protect Yourself Online

You lock the front door to prevent a home robbery, but are you safe from online thieves? Get the information you need to protect yourself when on the Web.


Nowadays we rely on computers for many aspects of our lives. The Internet provides convenient access to shopping, social networking, financial accounts, and much more. Knowing how the personal information you enter is being used and where it is being stored can aid in building awareness to the risks you may be exposed to.

Steve Oliver, Why I Care Member Recipient

Steve Oliver, Member Recipient

When Steve Oliver joined the Navy in 1980 he pledged to serve and honor his country. While he is no longer considered active military, he still plays a major role in his community, recently retiring so he could pursue his passion of helping veterans full time.

Chad Majewski, Why I Care Member Recipient

Chad Majewski, Why I Care Member Recipient

Chad readily admits that much of what happens in life is beyond our control. But, he believes that by volunteering your time you can control where and how you make a difference in the lives of others.

Tracie Killar, Why I Care Member Recipient

Tracie Killar

Tracie recalls being a seventh grade student when one of her teachers started a Social Action Club. At that point in her life she hadn’t volunteered, but her involvement with the club opened her eyes to what it meant to be a giver, not just a receiver.

Night Depository

SEFCU's Night Depository Never Sleeps
SEFCU's night depository service gives you access to secure drop-off locations throughout our service areas. We supply you with everything you need - from bags that lock to deposit slips to next-day reconciliation.


Get Started

Current SEFCU member?

SEFCU Facilitates Summer Youth Employment Programs

What can I buy with my first paycheck? Should I open a checking account? Why should I start saving for college, or a car, now? Why is everything I want to buy so expensive? Those are just some of the questions typical teenagers ask as they start thinking about a first job. The concepts of managing money through budgeting, saving, and making wise decisions on spending are often a big unknown for most youth. But, with a direct correlation between financial well-being and success in school, eventual careers, and life, it's important to start understanding these concepts early.

01/2018 - SEFCU's Institute for Financial Well-Being helps “Change the World”

SEFCU's Institute for Financial Well-Being had a unique opportunity to exhibit at the Girls World Expo. Offered in partnership with iHeart Media and sponsored by SEFCU, GirlsWorld Expo is a national movement of one-day events for teenage girls. The Albany Expo was diversely designed to connect young women with their community, empowering them to discover their potential and find their best path to personal and professional success.

02/2018 - College Freshmen Learn About Managing Credit

Recently, 50 Russell Sage College students participated in a session called "Understanding and Managing Credit" that helped them understand their attitudes about money and discover a system of prioritizing wants and needs.

5 Tips for Smart Saving and Spending

How will you spend your money in the next few months, or the next year and beyond? It's a good idea to put your goals in writing and create a spending plan that will give you enough money for every day expenses, while helping you save for your goal. Check out five tips for smart spending and saving.

calculator with a bunch of shopping icons

07/2018 - SEFCU Honored with Financial Education Award

SEFCU's Institute for Financial Well-Being was honored with the New York Credit Union Association's 2018 Desjardins Youth Financial Education Award, an award created to recognize model credit union efforts to provide personal finance education concepts and skills to individuals under age 18.

Preferred Points

When you use your SEFCU Mastercard® Credit Card you earn Preferred Points for the purchases you make. Log into SEFCU OnLine to view your Preferred Points balance and redemption options.

Earn points that can be redeemed for merchandise, gift cards, cash back*, and more! Points earned with your Mastercard never expire so you can cash them in as you go along or save up to redeem for a big reward.

SEFCU Notary Public Service

Notary Public service is available at any SEFCU branch.

What you'll need:

  • A current driver's license or official form of I.D.
  • Complete document that requires Notary services
  • Please Note: Be sure to sign the document in front of the Notary and not prior

Locate a branch near you.

USA PATRIOT Act

In accordance with Section 326 of the USA PATRIOT Act, SEFCU is required to take reasonable steps to verify the identity of any potential new account holders, which may include existing members, and maintain records of the documentation used for verification. 

At a minimum, SEFCU is required to obtain the following information prior to account opening or adding a signatory to an account: 

Foreign Transaction Notice

International Service Assessment (ISA) Fee to Appear Separately for Foreign Transactions 

Mastercard® 

Effective Tuesday, April 14, 2015, purchases, cash advances or ATM withdrawals made in non-U.S. dollars will be converted and billed to your account in U.S. dollars under the operating rules determined by Mastercard.*

ATM Hold Policy

If you do not make your deposit in person (for example, if you make your deposit by mail, at an ATM, or a POB location), that deposit will be subject to content verification and SEFCU’s Funds Availability Policy prior to releasing the funds. The first $200 of a deposit will be available on the first business day after the day of the deposit. For example, on a $300 deposit at an ATM on Monday, the first $200 of that deposit will become available on Tuesday, and the remaining $100 will be available on Wednesday. Every day is a business day except Saturdays, Sundays and federal holidays. 

Funds Availability

Our policy is to not delay the availability of funds that you deposit into your account any longer than necessary. During any required delay, you may not withdraw the funds in cash and we will not use the funds to pay checks that you have written. 

Regulation D

Regulation D Limits Electronic Transactions

Have you ever tried to make an electronic withdrawal or transfer from your Savings account and been denied?

How to Transfer Balances from Other Credit Cards

How do I transfer a balance from a non-SEFCU credit card to my SEFCU Mastercard® Credit Card?

Bring your most recent statement* for your non-SEFCU credit card to any branch or call the Member Solutions Center at 800-727-3328. We'll do the rest.

*Must have a sufficient available balance on your SEFCU Mastercard.

SEFCU Honored with Financial Education Award

Last month, SEFCU's Institute for Financial Well-Being was honored with the New York Credit Union Association's 2018 Desjardins Youth Financial Education Award, an award created to recognize model credit union efforts to provide personal finance education concepts and skills to individuals under age 18.

Instructions for Traveling Abroad

To protect our members and fight fraud, SEFCU may limit card access in some foreign countries and states outside the continental U.S. from time to time. If you plan to travel outside the United States, please contact us at 800-727-3328 or 866-317-0335 (SEFCU Mastercard®), or 866-544-1113 (SEFCU World™ Mastercard Credit Card) to learn where card access may not be available and so your account can be noted that you are traveling.

Wire Transfers

Wire transfers offer a fast, safe way to move money from one person (or company) to another.

Depending on your line of work or other personal circumstances, there may be a number of reasons why you need to move funds quickly. Wire transfers can help you move money without a hassle. And, with SEFCU's wire transfer process you can authorize your request electronically.

Need to wire money? Here's how!

Ron Rock, Chairman

Ron Rock

I’m Ron Rock, a SEFCU volunteer for more than 32 years. My New York State career spanned more than 30 years, including appointed positions by three Governors, in the Governor’s Office and the Division of the Budget.

Vincent W. Colonno, Vice Chair

Vincent Colonno

I’m Vince Colonno, a SEFCU volunteer for 25 years. I am the CEO of Catholic Charities of the Diocese of Albany. I am currently Vice Chairman and serve on the Asset/Liability Management Committee and on the CEO Compensation Evaluation/Committee.

Ronald P. Romano

Ronald P. Romano, Treasurer

I’m Ron Romano, a SEFCU volunteer and former president and CEO of New York State Industries for the Disabled (NYSID). At SEFCU, I serve as chair of the Asset/Liability Management Committee, sit on the Community Support Committee, and also serve on the Supervisory Committee.

Leonard H. Smith, Jr., Secretary

Leonard H. Smith, Jr., Secretary

I’m Len Smith and have been a member of the SEFCU Board of Directors since 1984. I was appointed Secretary of the Board in 1997. Previously, I held the position of Assistant Secretary/Treasurer.

Richard W. Cross

Richard W. Cross

I’m Richard Cross, a SEFCU volunteer for 25 years. I am an attorney retired from the Office of the Attorney General for the State of New York. At SEFCU I serve on the Asset/Liability Management Committee and the Board Oversight Committee.

Judy M. DeLong

Judy M. DeLong

I’m Judy DeLong, a SEFCU volunteer for the past 24 years. I am retired from New York State Department of Social Services, Office of Family and Children Services where I worked as a child protective specialist. I currently serve on the Community Support Committee.

Kenneth C. Hahn

Kenneth C. Hahn

I’m Ken Hahn, a SEFCU volunteer for 34 years. I am a retired civil engineer from the New York State Department of Transportation. I served as Vice Chairman of the Board from 1990 to 1993 and as Chairman from 1994 to 2005.

Timothy J. Jennings, Treasurer

Timothy J. Jennings

I’m Tim Jennings, a SEFCU volunteer for 26 years and currently serve as Treasurer. I am retired from the Research Foundation for the State University of New York where I served as the Assistant Vice President for the Finance Office.

Peter D. Komarinski

Peter D. Komarinski

I’m Peter Komarinski and I have been a SEFCU volunteer for more than thirty extraordinary years.

Sheri Scavone

Sheri Scavone I’m Sheri Scavone, a SEFCU volunteer for 13 years. I am the Executive Director of the Western New York Women's Foundation. At SEFCU I serve on the Community Support Committee.

Paul J. St. John, Director Emeritus

Paul J. St. John I’m Paul St. John, a SEFCU volunteer for 41 years. I am a retired civil engineer from New York State Department of Transportation and currently own and operate a concrete consulting business.

Mary Warr-Cowans

Mary Warr-Cowans I’m Mary Warr-Cowans, a SEFCU volunteer for 24 years. I am retired from the New York State Department of Health, Division of Nutrition. I am a member of several professional associations relating to nutrition and I am a New York State certified dietitian and nutritionist.

Paul J. St. John - Committee Member

Paul J. St. John I’m Paul St. John, a SEFCU volunteer for 41 years. I am a retired civil engineer from New York State Department of Transportation and currently own and operate a concrete consulting business.

About the SEFCU Supervisory Committee

The Supervisory Committee is responsible for ensuring that the Board and management establish practices and procedures to properly safeguard members' assets. In addition, the Committee is responsible for the annual financial statement audit from a licensed, independent auditor.

Ronald P. Romano - Committee Member

Ronald P. Romano, Treasurer

I’m Ron Romano, a SEFCU volunteer and former president and CEO of New York State Industries for the Disabled (NYSID). At SEFCU, I serve as chair of the Asset/Liability Management Committee, sit on the Community Support Committee, and also serve on the Supervisory Committee.

Order Checks (personal and business)

Low on Checks?

SEFCU makes it easy to order more. Just order online, contact our Member Solutions Center, or visit any SEFCU branch.

Instructions for Online Check Ordering

  1. Log into your SEFCU OnLine account.
  2. Click on the "Additional Services" tab from the top menu.
  3. Select "Check Ordering Service" from the drop down menu.
  4. Follow the on-screen instructions to place your order.

Note: If you are ordering for the first time, please contact the Member Solutions Center or visit any SEFCU branch.

Merchant Services

Offer your customers the convenience of credit or check card payments. SEFCU’s Merchant Services can make it happen.

Win Instant Customer Loyalty with Easy Payment Options
It's easier than ever to offer customers the option to pay by credit or debit card. SEFCU's Merchant Services can bring this powerful tool to your business, enabling you to accept both credit and debit card transactions, utilize Telecheck, web and wireless services, and gift and payroll cards. Equipment lease and purchase options are also available.

DIAL Automated Teller

Banking really is a phone call away when you bank by phone with DIAL, SEFCU's automated teller. Access your accounts anytime and anywhere.

Banking From any Touchtone Phone

DIAL, SEFCU's automated teller, lets you access your accounts from any touchtone phone by calling 518-452-2874 or 800-733-2848.

Working at SEFCU

Working at SEFCU means:

  • A career with a focus on personal development and opportunities to help you achieve your purpose.
  • Coming to work every day knowing you are making a difference in the lives of our members and communities.
  • Being a part of something bigger than yourself...and it begins with YOU!

Our employees are the backbone of our success and our culture. We fulfill SEFCU's commitment to our employees, members, community, and partners by providing outstanding WOW service.

Benefits

Join the SEFCU team and qualify for a wealth of benefits!

At SEFCU, we recognize and reward the dedication of our employees. That's why employment at SEFCU comes with immediate eligibility for an impressive list of benefits. If you work 20 or more hours per week, you can enjoy:

Types of Online Fraud

The best way to protect yourself from online fraud is to stay educated. Know how to recognize a scam and avoid becoming a victim.

Phishing 

Safeguarding Your Mobile Device

If you can access the web or check email from your mobile device, you could be at risk.

Smartphone owners are more susceptible to identity theft. Many smartphone owners do not password protect their device, which can store sensitive data such as financial account information. It is also common to connect to public Wi-Fi networks when on the go with your smartphone. Hackers often use or even set up these networks in order to gain access to your device. Use these tips to protect your mobile device:

Mobile Banking App Security

Banking with your mobile device has never been safer or easier.

Mobile banking uses the same security protocols as home banking. SSL encryption provides a secure channel for data transmission. Users are authenticated by utilizing device registration, username, and password or fingerprint.

Safe Computer Use

With fraud on the rise, it is becoming increasingly more important to protect your information. You can help reduce the likelihood of having your identity stolen by following a few simple steps.

Keep your computer(s) safe by having up-to-date anti-virus and malware protection as well as installing a secure firewall. By configuring your computer to automatically check and install security updates, you'll have peace of mind knowing your computer is safe from harm.

Protect your information by:

Defend Your Computer Against Spyware

What is Spyware? 

Spyware is a type of tracking software installed on your computer that gathers information about your browsing habits, such as websites you visit and how much time you spend there. Most spyware is installed without the user being aware. It can happen while downloading programs from the Internet or installing new software. Spyware may record private information such as usernames and passwords, or account and credit card numbers.

Signs Your Computer May be Infected with Spyware: 

Account Monitoring

You know your account best. Make it a habit to check it frequently!

Monitor your SEFCU accounts daily with SEFCU OnLine, Mobile app, and Text Banking in order to spot any unauthorized activity as soon as it occurs. The more frequently you check your account transactions, the faster any discrepancies or fraudulent transactions can be rectified. Contact SEFCU immediately if you notice an unauthorized transaction on your account.

Credit Reports

Don’t get Fooled by Fake Credit Report Sites
You may have seen websites or received unsolicited emails offering free credit reports. Be aware that some of these online sources may not provide credit reports, but may be using these sites as a way to capture your personal information, like bank account information or Social Security Numbers. Here are some things to look for to keep your data confidential.

What to avoid:

Donating Online

Protect Yourself When Donating Money Online
Donating money online is a convenient way that you can lend a hand, unfortunately it’s also a simple way for scammers to divert your money to them. Here are a few easy tips to remember to make sure your gift is sent to the intended recipient.

Give to Legitimate Charities 
Ask to see the organization’s 990 IRS Form. Charities must file this document with the Internal Revenue Service.

Type the Web Address of the Charity You’d Like to Give to 

Email Phishing Scams

Phishing is a method scammers use to obtain confidential information via email and the practice is growing. This new favorite sport of scammers comes in a convincing disguise, making it easy for recipients of these phishing emails to be fooled.

How it Works

Offline Scams

New Study: Identity Theft More Prevalent Offline
Did you know you are more at risk of having your identity stolen through traditional means – like loss or theft of your wallet – than online methods such as phishing or spyware?

More Common Than You Think
Although you’ve probably heard many tips about how to protect yourself from online fraud, it is equally important to be aware of common offline scams. Here are some common types of offline fraud.

Phishing

Scam Artists Go "Phishing" for Financial Information

Phishing is a method scammers use to obtain confidential information via the Internet, and the practice is growing. This new favorite sport of scammers comes in a convincing disguise, making it easy for recipients of phishing emails to be fooled.

Smishing

“Smishing” Scammers Turn to Text Messaging
Smishing is when fraudsters send text messages to credit union members in an attempt to get account information. The name is derived from Short Messaging Service (SMS) text messages and phishing to form “Smishing.”

The scammers send out a text message to credit union members. The message instructs them to call a number that has been provided because their debit card has been locked.

Spyware

Guard Your Home Computer Against Spyware
Did you know that 9 out of 10 PCs connected to the Internet are infected with spyware*?
Answer these questions to see if you might be a victim.

Website Disclaimer

Disclaimer for first-time visitors: 

Thank you for visiting SEFCU's Website. 

During your visit, you may choose certain links that can take you to a site hosted by another party. Although SEFCU has identified many of these links as reliable partner sites, please be advised that once you have left our domain, you will no longer be subject to, or under the protection of, the privacy and security policies of SEFCU's Website. We encourage you to read and evaluate the privacy and security policy on any site you may enter.

Commitment to Privacy

SEFCU is firmly committed to maintaining the privacy of our members and the confidentiality of their personal and financial information. We recognize your right to privacy and, in turn, accept the responsibility to keep the information you provide to us confidential.

Turbo Tax

It's tax time! You can access Turbo Tax by logging into SEFCU OnLine.

  1. Login into SEFCU Online
  2. On the main menu go to "Manage Money"
  3. Click on "My Turbo Tax"

 


Not Enrolled in SEFCU OnLine?

Get Started

How to Report Fraud

If you think you’re a victim of fraud or may have inadvertently compromised your SEFCU account, you should contact us as soon as possible. 

If you think you've received a phishing email, please forward it to [email protected] so that it can be investigated. Do not click any links within the email. If you have clicked any of the links, please call SEFCU at 800-727-3328

Creating Positive Financial Habits

Developing positive habits related to saving and spending money is an ongoing process. Not understanding your habits – especially during the holiday season – can create added expenses and stress. On average it takes about 60 days to change or create a habit, so it’s important to think carefully about what you spend your money on, especially this time of year. By following some simple tips, you can keep your holiday spending in check and develop healthy financial habits.

SEFCU’s Institute for Financial Well-Being Jumps into Summer

Since its inception, SEFCU’s Institute for Financial Well-Being has provided financial education opportunities for youth each summer, educating more than 1,500 students since 2016 about saving, budgeting, understanding paychecks, and other financial topics. 

SEFCU is bringing this program to life again this summer, with plans to deliver various education sessions throughout the state. Organizations and agencies in Albany, Schenectady, Saratoga, Rensselaer, Onondaga, Tioga, and Erie counties have committed to providing education to the youth they serve.

Freezing your credit

Security freezes, also known as credit freezes, restrict access to your credit file which makes it harder for fraudsters and identity thieves to open new accounts in your name. Now, you can freeze and unfreeze your credit file for free. 

Improve Your New Computer’s Security

Did you receive a new computer this holiday season? It’s important to properly configure your home computer before connecting it to the internet to keep it, and your information, secure. Because we input and view so much personally identifiable information on computers, it’s very important to maintain computer security.

The following are important tips that can help to make your computer more secure. When used together, these practices will strengthen your computer’s security and help minimize threats:

Creating Positive Financial Habits

Habits aren’t something that form overnight. It usually takes about 60 days to change a behavior and create a habit. Last month SEFCU’s Institute for Financial Well-Being provided tips for healthy holiday spending live on Facebook, but the tips can actually be used year-round to help you develop healthy spending habits.

10 Tips for Healthy Spending

Don’t Fall Victim to a Phishing Scam

Phishing scams can take many forms. Sometimes scammers use fraudulent emails or texts or mimic websites that you trust to get you to share confidential, personal information – like account numbers, Social Security Numbers, or usernames and passwords. Phishing scammers usually give their targets a false sense of security because they make the text message, email, or website look like one the victim is familiar with. Worst of all, they usually make the message seem extremely urgent or there will be negative consequences.

Protect yourself by following the tips below:

SEFCU’s Institute for Financial Well-Being Makes BIG Impact in 2018!

In 2018 more than 5,000 people attended one of SEFCU’s free financial education sessions covering topics like saving, budgeting, and reducing debt. If you’re struggling with one of these topics or others, we want to help you build confidence and learn practical methods for financial improvement. Individuals can click the button below to view upcoming sessions. If your organization would like to offer free sessions to your employees, complete the Financial Request Form at sefcu.com/financial-education.

SEFCU Fights Hunger in Non-traditional Ways

According to Feeding America: Map the Meal Gap 2018, 10.4% of adults and 13.5% of children in the Capital Region are food insecure which means those individuals don’t know where their next meal is coming from. SEFCU is committed to not only meeting immediate food needs by making monetary donations (last year for our year end giving program $300,000 was donated to food pantries and rescue missions), but also investing in sustainable programs which will allow communities and organizations to provide food for those living right in their neighborhoods.

Protecting Yourself from Elder Abuse

To con artists, down-on-their-luck relatives, or opportunistic acquaintances, older individuals are a goldmine, and here’s why. People over the age of 50 control 70% of the country’s wealth, and seniors between the ages of 65 and 74, with an average net worth of $1.06 million, have more assets than any other age group. Dementia, disability, and decline can make it even easier for criminals to con older adults out of their money, which is also known as elder abuse. There are many types of scams, unethical businesses, and unscrupulous individuals preying on seniors all the time.

SEFCU’s Institute for Financial Well-Being Visits Cairo-Durham School District

Students in kindergarten, first, and second grade at Cairo-Durham Elementary School learned about saving, budgeting, and spending through innovative programs offered by SEFCU’s Institute for Financial Well-Being. In addition to the sessions being fun and informative for the students, one teacher commented how well the content aligns with grade-level curriculum.

What is the Best Use of Your Tax Refund?

For many, tax season equals refund season and there is a temptation to spend the refund on something that falls into the “want” category. However, with more than $3.86 trillion in student loan, auto loan, and credit card debt combined, it’s pretty easy to see that there are more impactful ways a person can use the annual “windfall.”

Experts advise to pay down debt, begin a savings fund, or invest toward retirement as ways to use a tax refund for long-term benefit potential.

Institute Facilitated Sessions at Women’s Opportunity Center

SEFCU’s Institute for Financial Well-Being recently facilitated a four-part financial education series with clients at the Women’s Opportunity Center in Syracuse where they touched on a number of financial topics. 

The clients, who were 35-70 years old, were active participants in sessions focused on creating a personal spending plan, understanding credit reports and credit scores, finding the meaning of payroll deductions and payroll forms, and developing an effective pay down strategy.

SEFCU’s Institute for Financial Well-Being Earns National Recognition

During its annual Government Affairs Conference in Washington, D.C. last week, the Credit Union National Association recognized SEFCU’s ongoing effort to deliver free, dynamic financial education to young people with its Desjardins Award for Youth Financial Education in the more than $1 billion in assets category.

SEFCU’s Institute for Financial Well-Being Earns National Recognition

How to Safely Dispose of Your Mobile Device

Are you thinking of replacing your phone? Maybe it’s time for an upgrade, or maybe you just like having the newest technology in the palm of your hands. No matter what, you’ll need to know what to do with your old device to safeguard your personal information. 
Since we use our phones so much, there is a lot of personal data on these devices – maybe even more than you realize – including:

Top 7 Tips to Stay Secure on Your Summer Vacations

Summer vacations are right around the corner! Since digital threats can follow us everywhere make sure you keep your guard up so cyber criminals don’t spoil your well-deserved (and much needed) vacation!

Make sure your devices and web browsers are up-to-date 
WHY: To stay protected against all kinds of threats, make sure your laptops, smartphones, and other devices have the most current software before leaving for vacation. 

Make Your Passwords Simple and Secure

Establishing strong passwords is one of the best ways to keep your account information safe. If you aren’t sure how to create secure passwords or need help keeping track of all the different passwords you have, read these tips.

 

Thinking About a Career in Cybersecurity?

If you’re a recent graduate have you considered a career as a cybersecurity professional? There is currently a huge demand for people training in cybersecurity and you can work almost anywhere in the world. Keep reading to find out if this career is right for you.

Enjoy a Green Vacation

Piggy bank on a beach

It’s no secret that getting away can be very expensive when it involves hotel stays, meals out, theme parks, tourist attractions, and other activities. If your vacation checks some of those boxes then read these tips for reducing the financial strain of getting your summer fun in the sun and keeping it “green” with your cash.

Fee Schedule

SEFCU strives to keep fees as low as possible. Learn more below.

SEFCU OnLine Security

When using SEFCU OnLine, it is important that you feel confident that your account information is safe and secure. Because security is SEFCU’s top priority, we have many features in place to help protect your account. It is also important that you are aware of the security measures that you should follow. Below, we have identified the security features in place and provided some tips about how you can protect your account.

How secure is Text Banking?

SEFCU Text Banking is secure and enrollment is completed behind the secure login of SEFCU OnLine. Text messages will never contain information about you and will never contain full account numbers.

About Text Banking

Review the following information to learn how SEFCU keeps your information safe when using Text Banking:

Don’t Fall for this Mortgage Scam

If you receive a letter from Nationwide Biweekly Administration, please know that it is not endorsed by SEFCU. We did not provide this company with your sensitive information, including your loan number, loan amount or Social Security Number.

If you’re interested in making your mortgage payments more affordable, please call our Member Solutions Center at 800-727-3328. 

 

Prevent Identity Theft

Did you know you’re more likely to have your identity stolen offline than online? Your information can be in jeopardy through:

Beware the Jury Duty Scam

The phone rings. You answer and someone claiming to be a jury coordinator tells you there’s a warrant out for your arrest because you didn’t show up for jury duty.

Do they have your attention?

“Demand Drafts:" What You Need to Know

Usually, demand drafts are perfectly legal. These checks are generated by a third party (no signature required) and can be used to pay a bill. For example, if you buy something over the phone, you may be able to authorize the seller to take the money out of your checking account through a demand draft.

So how does this affect you? Criminals have figured out how to use demand drafts to pay for their purchases on your dime.

Seller Beware

If you’ve posted something for sale on the internet, watch out for potential “buyers” out to get your money.

Here’s the scenario: A buyer contacts you and says a friend owes him money, which he’ll use to buy your item. The “friend” sends YOU a cashier’s check worth more than the item you’re selling. You’re asked to cash the check, keep what the buyer owes you, and wire the buyer the remaining funds. Unfortunately, that cashier’s check is fake.

Top Three Internet Scams

Romance

Scammers have entered the online dating world and chat rooms, in the hopes of sweet-talking you out of your money. Make sure you verify profiles and don’t give out any of your personal details online.

 

Reshipping

Guard Your Computer

Scammers have come up with another way to get to your money: through your computer. This fraud usually begins with a phone call saying your computer needs to be serviced, and that their company can handle the situation by remotely accessing your computer. Once you let them in, they aren’t actually able to help you, so they offer to refund what you’ve paid them. The catch? They over-refund you, then ask you to repay that overage. Unfortunately, that “refund” never made it to your account.

Protect Against Spyware

Are you seeing more pop-up ads on your computer? Have your settings changed, and you can’t reset them? Does your Web browser have components you don’t remember downloading? Is your computer slower than ever? You may have unwittingly downloaded spyware.

Online Donations

Online donations can be an effective way to help those in need. To make sure your money is going where you intended, follow these tips:

Suspicious Emails

Is your inbox full of crazy claims? Scammers have become pretty sophisticated when it comes to getting your attention - and - your sensitive information.

Keep your guard up, especially if you receive an email for:

Sound Too Good to be True?

You know what we’re going to say here: It probably is!

The odds of you having unclaimed money out there, or having won an international lottery are slim. Red flags include:

Phishing, Vishing, and Smishing

First there was phishing: scammers using emails to trick people into giving up confidential information. Now there’s also vishing (they con you into calling to verify information) and smishing (same idea, but they contact you via text).

Make Sure Your Vacation is Scam Free!

 


Security Tips article header with surveillance cameras


As you start to count down the days until you hit the beach or travel abroad for your summer vacation, make sure you are taking steps to ensure that your dream vacation doesn’t become a nightmare.

 

Do some research

Tips to Protect Your Smartphone

 


Security Tips article header with surveillance cameras


With smartphones playing a critical role in our everyday lives, personal security is becoming increasingly important. Mobile security is more advanced than ever before, but scammers are also getting smarter in their tactics. 

Rebbeca LaFountain, Why I Care Employee Recipient

Rebbeca-LaFountain-Why-I-Care-Employee-Recipient

As a young child Rebbeca (Becky) was raised to be grateful for what she had and learned that not everyone was as fortunate as she. Now, as an adult, she continues to share that message with her three young children, serving as an example of what it means to give back.

David Falso, Why I Care Member Recipient

David-Falso-Why-I-Care-Member-Recipient

Nearly 20 years ago SEFCU member Dave Falso turned his love of the Christmas season into a fundraiser that would benefit children battling life-threatening illnesses.

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An overdraft occurs when you do not have enough money in the current balance in your account to cover a transaction at the time it is presented to us and posted, but we pay it anyway. We can cover your overdrafts in two different ways:

Overdraft Disclosure

An overdraft occurs when (a) there is not enough money in the Available Balance in your checking account at the time a transaction is presented to SEFCU for payment or authorization OR (b) there is not enough money in the Current Balance in your checking account at the time a transaction is “posted” to your account, but in either case SEFCU pays the transaction anyway.

Timothy Butler, Why I Care Member Recipient

Timothy-Butler-Member-Recipient

It should come as no surprise that Stephen Shea was voted “Most Generous” in his senior class in high school and 10 years later he continues to give his time and talent to make a difference.

Stephen Shea, Why I Care Employee Recipient

Stephen-Shea-Employee-Recipient

It should come as no surprise that Stephen Shea was voted “Most Generous” in his senior class in high school and 10 years later he continues to give his time and talent to make a difference.

Carrie Farley, Why I Care Member Recipient

Carrie-Farley-Why-I-Care-Employee-Recipient

Carrie Farley wears a badge of honor that she never asked for and certainly didn’t want. She is a member of American Gold Star Mothers, an organization that supports mothers who have lost a son or daughter while serving our country.

Ben Oevering, Why I Care Employee Recipient

Ben-overing_Employee-Recipient

Even as a college student, Ben Oevering realized the impact of giving back through volunteerism. He recalls a time when he was building homes in Mexico for the homeless and remembers how grateful families were to have new, clean spaces to live.

Heather Miller, Why I Care Employee Recipient

Heather-Miller-Why-I-Care-Employee-Recipient

Several years ago Heather had the opportunity to ride the Marine Corps Toys for Tots train which makes stops throughout New York State, distributing coats, hats, blankets, and toys to recipients along the way.

Linda Salomons, Why I Care Member Recipient

/Linda-Salomons-Why-I-Care-Member-Recipient

Even though Linda Salomons had been raised in a family that frequently volunteered their time, she said it didn’t become her passion until her four-year-old son, Eric, was diagnosed with childhood leukemia and needed a bone marrow transplant from his twin brother.

Marylou Borowiak, Why I Care Member Recipient

Marylou Borowiak Why I Care Member Recipient

Before becoming president and CEO of the Food Bank of Western New York, Marylou Borowiak served on its Board of Directors for 12 years, and is proud to be the only female executive director to have led the Food Bank.

Fazana Saleem-Ismail, Why I Care Member Recipient

Fazana-Saleem-Ismail-Why-I-Care-Member-Recipient

Most children look forward to their birthday for months leading up to the big day, but Fazana Saleem-Ismail was aware that this experience was likely different for children whose families are homeless and/or struggling to make ends meet.

Steah Htoo, Why I Care Member Recipient

Steah Htoo, Why I Care Member Recipient

Everyone has a story – that’s true – but  few are as remarkable as Steah Htoo’s,  a Burmese refugee who has not only  found her place in the United States, but  is committed to help others make the  transition, too.

Mark Duffy, Why I Care Employee Recipient

Mark Duffy Why I Care Employee Recipient

As a former “little” in the Big Brothers Big Sisters mentoring program, Mark Duffy, SEFCU’s senior marketing coordinator, knows firsthand how a volunteer can change a life. When asked about the impact he thought his volunteerism had on others he said, “It’s just the opposite.

Dawn Martin, Why I Care Member Recipient

Dawn-Martin-Member-Recipient

Eight years ago when Dawn Martin’s son, Shawn, a U.S. Marine, was killed while serving in Iraq, she began looking for a purpose and a way to honor Shawn’s memory, a young man who was well known for his strong hugs.

Shane Rauh, Why I Care Employee Recipient

Shane Rauh Employee Recipient

SEFCU Business Banking Officer Shane Rauh learned the importance of giving back at an early age from his mom. She believed the idea of showing someone you care is as simple as giving them your time – by volunteering, checking in on someone, or just holding a door.

Jen Page, Why I Care Member Recipient

Jen-Page-Employee-Recipient

Although her volunteer résumé spans just a few years, Jen Page, client manager for Capital District Physicians Health Plan, has made the most of her opportunities, giving her time to Big Brothers Big Sisters of the Capital Region (BBBS), the American Heart Association, Interfaith Partnership for the Homeles