Challenge questions to be discontinued
Starting June 27, challenge questions will no longer be available as a method to log in, but don't worry, you can still access your account quickly and easily! Read the information below to review the new login procedures and learn how you can continue to log in without using challenge questions.
Another convenient option to view account balances, make transfers, or find ATMs and branches is with SEFCU Text Banking or our free iPhone®, iPad®, and Android® apps. Enroll in Text Banking by clicking on “Member Options” and visit the Apple Store or Android Market to download the apps.
Federal regulators require new login procedure.
To improve the online banking experience and security, SEFCU has enhanced the login security. The new login security uses temporary access codes instead of challenge questions. Temporary access codes help to protect against malware and keylogger attacks.
What is different with the new online security?
When logging in from a computer that you have selected as private, the day-to-day login experience has not changed. However, the first time you log in after we have implemented the new enhanced security, you will be prompted to establish a method of receiving a temporary access code. You will only use the temporary access code in the event that you need to log in from a “public” computer.
When logging in from a "public" computer, the day-to-day login process will change. In the past, SEFCU members were required to answer two challenge questions to authenticate their login. These challenge questions have been replaced by a temporary access code process.
To review step-by-step instructions for the new enhanced login, click here.
What is a temporary access code?
A temporary access code is a six digit number that is sent to you via automated voice call, text message, or e-mail. You can receive your access code by providing a phone number or e-mail address during the enhanced security setup. You will need a temporary access code each and every time you log in from a "public" computer. The temporary access code is valid for 15 minutes. If you do not use the code within 15 minutes, you may request a new code to be sent to you.