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Fraud Tools

The safety and security of members' information is the number one priority at SEFCU. To ensure that your account remains secure, SEFCU offers a number of ways to help reduce the possibility of fraud.  

Fraud Monitoring
In cases where fraudulent credit or debit card use is suspected, SEFCU will notify members who have provided their mobile phone via text message. The message will ask members to reply “yes” or “no” to confirm if the purchase is legitimate and the text should be considered valid - not a phishing attempt.

If you haven't provided a mobile phone number, you will receive a phone call at your primary number on file, and it will be followed up by an email if you have provided your email address. As long as we have your current mobile phone number you are automatically enrolled and no action is required on your part.

Read frequently asked questions about fraud monitoring.

Online shopping fraud protection
When shopping online with your SEFCU Credit or Debit Mastercard® you may be asked to provide an additional code (called a Mastercard SecureCode™) during checkout when making purchases at certain retailers. It's easy to enroll your SEFCU Credit or Debit Mastercard.

Enroll your SEFCU Debit Mastercard
(Please note: if you are the joint owner on an account you will need the primary member's date of birth and Social Security Number to register.)
 

  1. Click here to enroll your debit card now so you can enter your code the next time you are prompted during checkout.

    or

  2. Enroll at the time of your online purchase during checkout, if prompted.

Enroll your SEFCU Mastercard Credit Card

  1. Click here to enroll your credit card now so you can enter your code the next time you are prompted during checkout.

    or

  2. Enroll at the time of your online purchase during checkout, if prompted.

Note: The Mastercard SecureCode you select needs to be 6-10 characters long and may contain the numbers 0-9 and upper and lowercase letters (A-Z, a-z), but no spaces.

Read frequently asked questions about online shopping fraud protection.