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Branch Availability and Extended Member Solutions Center Hours (COVID-19)

Extended Member Solutions Center Hours

To help more members bank from the comfort of their own home, we are extending the Member Solutions Center (MSC) hours to:

  • Monday-Friday 7 a.m. – 7 p.m.
  • Saturday and Sunday 8 a.m. – 4 p.m.
  • Please consider using a self-serve option or calling 800-727-3328 instead of visiting a branch, if you need assistance.

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Schedule a Branch Appointment

Branch Status - as of June 24, 2021

ATMs and Drop Boxes at open branches are sanitized multiple times a day.

Fully Operational Branches with Lobby Hours:
Monday - Friday 8:30 a.m. - 5 p.m.
Saturday 9 a.m. – 1 p.m. 
Drive-thru hours will remain the same as they currently are.

  • Altamont - No Saturday hours
  • Amherst (Buffalo)
  • Amsterdam
  • Cicero (Syracuse) - No Saturday hours
  • Clarence (Buffalo) - No Saturday hours
  • Clifton Park
  • East Greenbush
  • Front Street (Binghamton)
  • Glenmont
  • Guilderland
  • Hoosick
  • Kirkwood (Binghamton) 
  • Latham
  • Malta
  • Midler (Syracuse)
  • Niskayuna
  • Park South
  • Patroon Creek
  • Schodack
  • Troy HVCC
  • Vestal (Binghamton)
  • Vista
  • Wilton
  • Wolf Road      

Click here for a list of Video Teller Machine (VTM) locations that offer the same services as a traditional branch with a live teller.

What is a VTM? Learn more here

Fully Operational Branches with Lobby Hours:
Monday - Friday 8 a.m. - 4 p.m.
Saturday Closed

  • Albany St.
  • Arbor Hill
  • Empire State Plaza 
  • Main Street (Buffalo)
  • SEFCU Square (Downtown Schenectady)
  • South Pearl St.
  • State Street (Downtown Albany)

Branch Lobby hours:
Monday - Friday 9 a.m. - 5 p.m.
Saturday Closed

  • Albany Medical Center
  • Ellis Hospital
  • St. Peter’s Hospital
  • University at Albany
  • University at Buffalo


Closed Branches

  • Court Street (Binghamton)
  • Dey's (Syracuse)
  • Kiernan Plaza in downtown Albany
  • Nanotech / VTM
  • One Commerce
  • Rensselaer 
  • Skidmore College

Suspension of Non-Essential Services 

  • For the time being, branches will not be selling Regal Movie Tickets or Mastercard® Gift Cards.
  • We understand that there are some transactions or services that require you to visit a branch. To help with this, we have created a form which allows you to request an appointment for assistance. Please complete the form anytime you need to schedule an in-branch appointment, and we will reach out shortly to confirm your request and set a time that best suits you. In-Branch Appointment Scheduler.