COVID-19 (coronavirus) Response

Important Updates from SEFCU regarding (COVID-19)

The health and safety of our members and employees is our top priority. While we will be making certain changes to minimize the risk to our members and staff, please know that service to you in this time of uncertainty is our primary focus.  As we all follow common sense guidelines, we will both accommodate our members’ financial needs and ensure the safety of all involved. To this end, please see the following changes and check back often for updates:


Remote Banking options

Learn all the ways you can bank while socially distancing.

Learn more about remote banking options

Branch Services and
Member Solutions
Center Hours as of: August 2, 2021

See hours

COVID-19 Financial Relief programs
for retail and business members

Learn more about relief programs

Schedule Branch Appointment


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Stay Alert

Now more than ever, watch out for scams

Learn more

Communications Archive

Here are all the communications we've sent:



For your safety, and those of all members and staff, we encourage you to bank at home or use contactless banking solutions, such as ATMs, VTMs, and secure Drop Boxes as much as possible. If you utilize the Secure Drop Box, deposits will be processed same business day as long as they are deposited at least one hour before the branch closes. 

Branch Appointments
We understand that there are some transactions or services that require you to visit a branch. Some examples of these needs include: Accessing your safe deposit box, adding a beneficiary to your account, large business member transactions, large cash withdrawals, Notary/Medallion Signature Guarantee, opening a new account as an existing member, removing an account holder, redeeming savings bonds, and rolled coin pick up. For the best member experience possible, and to avoid extended wait times, please make an appointment for non-transaction-related services by completing this In-Branch Appointment Scheduler form. This will help avoid unnecessary waiting due to limited capacity inside the branch. Please complete the form anytime you need to schedule an in-branch appointment, and we will reach out shortly to confirm your request and set a time that best suits you.

If you must enter a branch, please follow the following Centers for Disease Control protocols:

  • Maintain good social distance (about 6 feet). This is very important in preventing the spread of COVID-19.
  • Wash your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Routinely clean and disinfect frequently touched surfaces.
  • Following CDC and NYS recommendations, fully vaccinated individuals can now decide whether or not to wear a mask inside SEFCU locations. Individuals entering a branch who are unvaccinated are still required to wear a mask. Thank you for your cooperation.

Suspension of Non-Essential Services 

  • For the time being, branches will not be selling Regal Movie Tickets or Mastercard® Gift Cards.

To learn more about coronavirus and other precautions you can take, click the links below.