Our chat representatives are ready to assist you online Monday through Friday 8 a.m. to 4:30 p.m.
to start a real-time online chat!
For questions or comments that contain confidential or sensitive information (member number, Social Security Number, etc.), please send via a secure e-mail. To send us a secure e-mail, click on " Contact SEFCU" while logged into your SEFCU OnLine account. From the "Contact Us" option select "Click here to send secure e-mail." Enter your question in the message box and submit it. Your question will be answered during normal business hours.
For general questions and comments that do not contain confidential or sensitive information (member number, Social Security Number, etc.), please e-mail us at
Our Member Solutions Center representatives are ready to assist you Monday through Friday, 8 a.m. to 6 p.m. and on Saturday from 8 a.m. to 2 p.m.
Toll Free: 800-727-3328
SEFCU Deposit Address
P.O. Box 12189
Albany, NY 12212
Albany, NY 12207
Please send mail and deliveries to:
700 Patroon Creek Blvd.
Albany, NY 12206