Scammers are spoofing the Social Security Administration's (SSA) 1-800 customer service number to try to get your personal information. If you get a call that looks like it’s from the (SSA), think twice. Spoofing means that scammers can call from anywhere, but they make your caller ID show a different number – often one that looks credible.
According to the SSA, fraudulent calls are happening across the nation. Here’s how the scenario may go. Your phone rings. Your caller ID shows that it’s the SSA calling from 1-800-772-1213. The caller says he/she works for the Social Security Administration and needs your personal information such as your Social Security Number to increase your benefits or for some other reason that may seem legitimate. The problem? It’s not really the Social Security Administration calling even though the number above is the SSA’s real phone number. Instead scammers are spoofing the number to make the call look real.
What can you do if you get one of these calls? Hang up. Avoid being scammed by remembering these tips:
- Legitimate SSA employees will never threaten you to get personal information. They also won’t promise to increase or decrease your benefits in exchange for information. If they do, it’s a scam.
- If you have any doubt, hang up and call SSA directly. Call 1-800-772-1213 – that is the phone number for the Social Security Administration. But remember that you can’t trust caller ID just because it says it’s from the SSA. Take extra caution if you receive a call from that phone number.
- If you get a spoofed call, report it. If someone calls claiming to be from SSA and asking for information like your Social Security Number, report it to SSA’s Office of Inspector General at 1-800-269-0271 or oig.ssa.gov/report. You can also report these calls to the FTC at ftc.gov/complaint.
If you think someone has misused your personal information, go to IdentityTheft.gov to report identity theft and find out what steps to take.