EMPLOYMENT OPPORTUNITIES

Member Solutions Center Manager -

Job Description: Deliver on the foundation of Distribution Excellence by delivering a WOW member experience, operational & financial excellence and pro-active relationship management. The MSC Manager’s key responsibilities include: call and web workflow management, business plan execution, staff leadership/development, and support of our corporate culture. Motivate and coach staff to meet goals and provide excellent member service and utilize call center technologies to effectively manage call center resources.

Qualifications:

• 3-5 years call center management experience in a high-volume inbound call center or blended inbound/outbound environment strongly preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead a successful call center team.
• Experience with call center technologies, including Avaya CMS, call recording and workforce management systems.
• Demonstrated knowledge of call center industry best practices.
• Strong leadership skills with the ability to coach and mentor.
• Experience managing workflow and designing efficient work processes.
• Excellent communication skills including verbal, written, presentation and listening skills.
• Ability to adapt to change in a fast-paced, high-energy environment.
• Ability to make and implement sound decisions based on variable data.